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Medical Call Center Supervisor
tebcan.com a leading company working in digital health is looking to recruit “Medical Call Center Supervisor”
Responsibilities:
Maintain a positive, empathetic and professional attitude toward patients at all times.
Keeping records of patients’ reservations, comments and complaints.
Supervise & coordinate training process for new employees.
Distribute daily tasks for officers.
Quality control & employee evaluation.
Daily follow up with staff.
Handle doctor / patient cases.
Make sure employees are following company’s guidelines throughout the call & social media replies.
Monitor employees’ working hours.
Ability to work in different time shifts.
Holds a Bachelor’s degree in BA / Marketing or any related field.
5 years experience in the same field.
Presentable and able to communicate with patients.
Preferably to has a medical background.
Requirements:
· Amman resident.
Skills Needed:
High teamwork skills
Persuasion skills
Excellent communication and training skills.
Listening capacity
Problem solving & Flexibility
Self-control
Empathy
Stress management
Qualified candidates can send their CVs.
With “Call Center Supervisor” in the subject.

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