Telesales Executive

8 أبريل، 2023

0 0 2 دقائق

Telesales Executive

الوصف الوظيفي

As a Telesales Executive for an Educational Institute, your primary responsibility will be to promote and sell the institute's educational programme and services over the phone to potential customers. Your job description may include the following:

1. Conduct outbound calls to prospective students, parents, or educational institutions to generate leads and promote the institute's programme and services.

2. Following up with potential leads and converting them into sales by providing them with the necessary information, addressing their queries, and guiding them through the enrollment process.

3. Identifying the needs of potential customers and recommending suitable courses or services that meet their requirements.

4. Building and maintaining a database of leads and customers and ensuring that all records are up to date and accurate.

5. Achieving sales targets and meeting key performance indicators (KPIs) as set by the institute.

6. Maintaining a high level of customer service and professionalism at all times.

7.Participating in training and development programs to keep up-to-date with the institute's programs, services, and sales techniques.

8. Collaborating with the marketing team to design and implement sales and marketing campaigns to attract potential customers.

9. Providing regular feedback to the management team on customer needs, competitor activity, and market trends.

The ideal candidate for this role should have excellent communication skills, a persuasive demeanor, and the ability to build relationships with potential customers. You should also have a good understanding of the education sector and be able to use data and analytics to drive sales. A bachelor's degree in marketing, business administration, or a related field is preferred.

المهارات

Excellent communication skills: They should have excellent communication skills, including strong verbal and written skills, and the ability to listen actively and effectively.
Sales skills: They should have a strong sales background and be able to use persuasive language and tactics to close deals.
Product knowledge: They should have a deep understanding of the product or service they are selling, including its features, benefits, and unique selling points.
Time management: They should be able to manage their time effectively and efficiently to meet sales targets and quotas.
Persistence: They should be persistent and able to handle rejection, as they will likely face rejection from potential customers.
Adaptability: They should be able to adapt to changing market conditions and customer needs, and be willing to learn new sales techniques and strategies.
Customer service skills: They should be able to build strong relationships with customers, provide excellent customer service, and handle customer complaints effectively.
Computer skills: They should have basic computer skills and be comfortable using software such as customer relationship management (CRM) systems and sales databases.
Positive attitude: They should have a positive and upbeat attitude, and be able to maintain their motivation and enthusiasm even in the face of challenges.
Team player: They should be able to work well in a team environment, collaborating with other sales representatives, managers, and support staff to achieve common goals.