IT Operations Assistant, SC – 4

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief, or Information Technology Officer, or the designate.
At this level, work is carried out under the direct supervision of a more senior staff. Job holders work in a team and are expected to produce organised and accurate technical work.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

TERMS AND CONDITIONS

Position Title: IT Operations Assistant

Contract Type: Service Contract (SC)

Grade: SC-4

Contract Duration: 12 months

Positions: Two

Duty Station: Surkhet and Dhangadhi (Please indicate your preferred duty station in your cover letter)

Vacancy Number: 757455

Date of Publication: 07 April 2023

Deadline of Application: 20 April 2023

This vacancy announcement is ONLY for Nepalese Nationals.

WFP offers a competitive benefits package including salary, social security, leave plus a medical insurance (Medical Insurance Death and Disability Plan (MIDD) | WFPgo).

KEY ACCOUNTABILITIES (not all-inclusive)

1. Carry out system and equipment maintenance tasks, such as backup system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server systems to ensure consistent delivery of IT services to staff.
3. Respond to basic queries about technology and systems to support the correct application of technology.
4. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
5. Perform basic beta testing and support the rollout of new versions of centrally supported software to ensure the software is operational for WFP staff.
6. Ensure information is up to date and accurate within inventories, databases, websites, and archives to support senior officers in managing these systems.
7. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
8. Assist in IT Project Implementation.
9. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary in the related area maybe desirable.
Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOR

Leading through Others – Level 1

Leads by example with Integrity
Drives results and Delivers on commitments
Fosters inclusive and collaborative teamwork.
Applies strategic thinking
Builds and maintains sustainable partnerships

OTHER SPECIFIC JOB REQUIREMENTS

This section is optional to describe additional responsibilities & knowledge required for the specific job

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

• Academic or professional experience in computer science.
• Has 4 years' experience resolving level 1 IT issues.

HOW TO APPLY

To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings).
Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at nepal.hr@wfp.org to advise us of any accessibility needs you may have.

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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