Chief Business Development and Digital Transformation P5, MSDD, Rome, Italy

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an experienced in global shared services management, service innovation, business development, partnerships, digital transformation, and result orientation? If yes, this opportunity is for you!

DEADLINE FOR APPLICATIONS

Applications must be submitted by Thursday, April 27, 2023 (11:59 PM CET).

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

ORGANIZATIONAL CONTEXT

The Chief MSDD is located in HQ and reports to the Director of the Management Services Division. The job holder operates centrally 2 WFP Global Shared Services of the UN Reform: the UN Booking Hub, the WFP Global Shared Service (GSS) for inter-agency collaboration in field service provision; and the UN Fleet platform for the WFP-UNHCR joint venture to offer leased vehicles to UN Agencies. The job holder is also mandated to create business development opportunities through collaborating with internal and external partners to foster business development and service innovation. In addition, the Chief MSDD is responsible for the operationalization of the Management Services Division Digital Strategy and its governance.

This role requires excellent strategic thinking and vision, business analysis, modelling and development skills, partnerships, client orientation, strategic and operative communications, planning and organizing, digital transformation savviness, innovation mind-set and change management drive.

JOB PURPOSE

• To create business opportunities for WFP to lead UN Reform and Management Services to deliver on the SDG17 goal by managing and expanding MSD two Global shared Services in both services offered and UN Agencies partnering.
• To anticipate needs, develop and propose creative solutions to business requirements or problems, and identify opportunities for improvements for business partners with a customer centric mindset.
• To drive digital transformation of all branches and coordinate the divisional digital strategy.

KEY ACCOUNTABILITIES (not all-inclusive)

The position holder is expected to draw on prior experience of global shared services management, service innovation, business development, partnerships, digital transformation, and result orientation.

Within delegated authority, the Chief MSDD P5 will be responsible for the following duties:

ACCOUNTABILITIES:

• Lead the consolidation, management and expansion of the UN Booking Hub, MSD Global Shared Service, by driving its scale up across WFP country operations and UN Agencies as part of WFP’s leading of the UN Reform leveraging on the extensive network of existing collaborations in the different service lines and UN bodies (i.e. 16 UN Agencies, the High Level Committee on Management, the Occupational and Health and Safety Forum, the Global shared Services Task Team, the 8+1 UNSDG Reference Group, etc.)
• Lead the consolidation and expansion of the UN Fleet digital platform by developing innovative solutions in the area of fleet leasing to drive UN Reform levering on the UNHCR network of collaboration
• Foster and expand current partnerships with other MSD Branches, WFP divisions and UN Partners to position WFP and MSD as a key player in the UN system in the offering of business development, common platforms and innovative ways of working
• Drive innovative service development for divisional business development
• mplement the MSD Digital Strategy by coordinating divisional tools, processes, and rules that define how to manage, analyze, and act upon specific service innovations and digital transformation projects
• Set up and oversee the Management Services Division digital portfolio for digital coordination, prioritization and collaboration with TEC and other WFP Divisions.
• Promote a customer-centric culture through innovation with the goal of bringing WFP at the forefront of customer satisfaction excellence
• Support performance improvement and informed decision making through the provision of reporting and analysis capabilities for the specific and cross functions.
• Build and nurture strategic and working relationships with the business, aligning business needs, and priorities with providers’ capabilities and service portfolio.
• Gather and shape business demand, anticipating the direction of the business and offering industry, business, and technology insights with the potential to create value for the business environment.

QUALIFICATIONS AND KEY REQUIREMENTS

EDUCATION:

• Advanced University Degree (Master's Degree or equivalent) in Business/Public Administration, Engineering, or other relevant field relating to office management and administration, or other relevant fields, or bachelor’s degree with additional years of experience.

EXPERIENCE:

• At least ten years or more of postgraduate professional experience
• Proven experience of leading multi-stakeholders, multi-organizational/Agency teams for common results of mass market services with a large user base
• Proven partnerships advocacy, creation and management
• At least eight years of senior experience in digital management, effective user experience, process digital transformation, and digital change management
• At least 5 years of experience in customer relationship management including customer satisfaction governance, tools and tracking
• Experience with the United Nations system/humanitarian partners with capabilities of leading inter-agency task teams/working groups, an asset
• Proven ability to successfully operate within the different geographic and cultural contexts in which WFP operates
• Previous experience in working within the UN system and particularly with the UNN Reform governing bodies is a strong asset

LANGUAGE:

• Fluency (level C) in English language.
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).

MORE ABOUT YOU

• Vision: Is capable of identifying strategic issues, creates opportunities and mitigates risks; translates the organizational strategy into its own work; generates and communicates organizational direction
• Strategic thinking: Is capable of plan for the future with business vision and strategies to cope with changing environments and new opportunities.
• Partnerships: Has strong experience in creating and managing collaborations to innovate service delivery and to promote customer satisfaction.
• Innovation: Has proven track of record on designing and implementing new ways of working fostering collaboration, efficiency gains and digital transformation
• Client orientation: Has strong customer empathy and a passion for digital in building informed decision for business development.
• Technology Awareness: Has in-depth knowledge and proficiency with digital strategies and management; Has experience in translating business strategies into digital implementations and technology roadmaps; Is familiar with data management and visualization; Has experience with systems integration
• Professionalism: Has experience with digital strategies, delivery, management, and project budgeting. Has experience of complex project management

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

TERMS AND CONDITIONS

Mobility is and continues to be a core contractual requirement in WFP. This position is however classified as “non-rotational” which means the incumbent shall not be subject to the regular reassignment process unless the position is reclassified as rotational. The selected candidate will be employed on a fixed-term contract with a probationary period of one year. This position is open to both internal and external candidates.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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