Project Coordinator

Location : Zouk Mosbeh.

Shifts : Monday till Friday from 4:00 PM till 1:00 AM (ON SITE).

Duties:

-Assign and schedule assessments, repairs, recalls, and second opinions with technicians or vendors.

-Responsible for calling the Point of Contact of a work order to inquire about additional information needed before dispatch.

-Reactively procure new technicians and backups for all work orders.

-Responsible for procuring/obtaining a detailed description of the situation, a clear plan of action, and a ballpark figure for costs which we internally refer to as the assessment.

-Responsible for obtaining correct specifications, brand, model number, and serial number for any replacement parts, materials, or equipment needed to be ordered.

-Prepare the Quote/Proposal/Bid based on the assessment, market value, costs, and contracted charges.

-Responsible for obtaining before, during, and after pictures as well as a sign-off for each client-site visit.

-In some cases, the project manager will have to challenge the technician due to insufficient/unacceptable rates or assessments, where the PC is responsible for getting a second, third, or fourth… opinion.

-Update colleagues, clients, and all systems proactively.

-Before closing a work order, the project coordinator is responsible for uploading all documentation and cost associated with it for proper invoicing.

Requirements and Skills:

-Fluency in English writing and speaking.

-Fast Learner.

-Customer-centric.

-Researching skills.

-Average Technical knowledge.

-Solutions-oriented and ability to meet deadlines.

-Team player.

-Ability to work under pressure.

-Accepts constructive criticism.

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