Incident Problem Manager

3 أبريل، 2023

0 1 دقيقة واحدة

الوصف الوظيفي

Support the business during outage events and manage incidents in production. Coordinate between infrastructure, application, and other relevant teams to ensure incident resolution and the remediation of production issues.
Client Details
A prominent organisation in the region.
Description
Collaborating closely with operations teams and engineers and managing the involvement of application development and other departments in the change and problem management process.Introducing and implementing key ITIL disciplines and practical project management techniques to ensure effective end-to-end problem management.Conducting quality assurance on completed incident, outage, problem investigations, and change management records.Facilitating Root Cause Analysis (RCA), Port Mortem, and Problem Management meetings.Defining reporting requirements for effective management of the incident, outage, and problem management processes.Analysing incident, outage, and problem processes, identifying trends, and recommending improvements.Making recommendations for resolution and improvements to mitigate risk and prevent the recurrence of issues across systems.
Profile
Certification in the ITIL framework or ITIL v3 foundation.At least 10 years of overall experience in IT Service Management.Proficiency in incident, outage, problem, and change management.Capability to manage an incident/outage bridge involving technical and business stakeholders.
Job Offer
Opportunity to work and grow with a large established organisation.