Community Engagement Assistant

Oxfam is a global movement of people working together to end the injustice of poverty.

DIVISION: Solid Waste Management and Recycling

TEAM: Community Engagement

LOCATION: Jordan – Zaatari Camp Office

CONTRACT TYPE: Fixed term

GRADE: E1

JOB FAMILY: Climate Justice Programme

SALARY: 11,655

HOURS: 40 hours

FLEXIBLE WORKING: We believe flexible working is key to building the Oxfam of the future, so we’re open to talking through the type of flexible arrangements which might work for you.

DIVISION PURPOSE: Pre-populated for each division.
TEAM PURPOSE: To build strong community awareness, active participation and ownership around solid waste management and recycling activities and reduce public health risks and environmental impact, contributing to a life with dignity for vulnerable people in Zaatari Camp.
JOB PURPOSE: The Community Engagement Assistant will supervise incentive-based volunteers to manage and implement OXFAM Community Engagement (CE) Activities and services, including identifying the opportunities for affecting positive changes in the Zaatari community, also for facilitating relationships between OXFAM and the community in the Camp and ensuring community have opportunity to input, participate and provide feedback in the Solid Waste Management and Recycling activities. The Community Engagement Assistant will support Community Engagement Officer and CE team to ensure that programming pursued by OXFAM is informed by and driven by the community.

KEY RESPONSIBILITIES

• Community Profile analysis: Community groups i.e., Youth, Women, Community leaders, etc.
• Establish strong relationships with the community and gain their trust.
• Assess the Community’s hygiene and sanitation practices and access to WASH services in the community
• Assess the capacity gaps of community paid and unpaid volunteers.
• Identify key behaviors for promotion at a community level
• In consultation with the community engagement officer, design and facilitate community engagement methods and communication materials targeting different audiences
• Lead/supervise the activities of community engagement volunteers in the assigned area.
• Develop monthly and weekly community engagement plans
• Support community engagement in WASH interventions and solid waste management activities
• Engage and mobilize communities to participate actively in the project activities
• Identify and support youth and women to become leaders in their community.
• Identify gaps in the implementation of activities and present Oxfam in the community gathering and other district level meeting
• Support whenever needed the other Oxfam projects such as Recycling and Livelihood.
• Manage the workload of other CE assistants during periods of absence and when needed attend the district-level community meetings.
• Identify the incentive-based volunteers’ and unpaid WaSH Community volunteers’ capacity gaps. And support, plan & facilitate pieces of training to build their capacity and coach them in the field.
• Collect data from IBVs and WCVs.
• Prepare weekly and monthly activity reports for areas of responsibility using existing tools and mechanisms.
• Monitor and solve complaints received from the MEAL team and ensure these are managed in a timely manner.
• Take forward any escalated or outstanding complaints from Community volunteers, including following up on any Community Engagement aspects of Oxfam’s feedback tracking system.
• Support the district team in conducting periodic in-depth surveys and focus group discussions.

Person Specification

Most importantly, every individual at Oxfam GB needs to be able to:

• Live our values of INCLUSION, ACCOUNTABILITY and EMPOWERMENT (read more about these here).
• Ensure you commit to our ORGANISATIONAL ATTRIBUTES (including adhering to the Code of Conduct):

1. Be committed to our feminist principles, and to applying them in your day-to-day behaviour and your work. Be ready to keep learning, with accountability to those who experience oppression as a result of their identities, such as their gender, race/ethnicity, disability or class.
2. Be committed to undertaking Oxfam’s safeguarding training and adhering to relevant policies, to ensure all people who come into Oxfam are as safe as possible.

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Experience, Knowledge & Competencies

Essentials

For this role, you will need to model Oxfam’s feminist leadership approach so we have selected the most relevant feminist leadership practices which we will use for assessment purposes (which you can read more about here):

• Self-Awareness.
• Enabling.
• Relationship building.

In addition, an ideal candidate will also have:

• Graduate from a recognized university
• At least 1 year experience of work in Community Engagement, community or social mobilisation, and community outreach.
• Good knowledge of public health promotion and experience in implementation of social and behavior change activities
• Able to collect, enter and analyses data against project indicators.
• Experience in conducting qualitative and quantitative assessments.
• Experience of working in a multicultural team.
• Experience of working in Refugee camp desirable
• Good coordination skills; and strong commitment to gender equality and social justice.
• Excellent communication and interpersonal skills.
• Proven knowledge of computerized systems; high degree of computer literacy and word processing
• Ability and experience in training people
• Potential and flexibility of attitude to learn
• The ability to present concise reports, sometimes at short notice, reflecting the problems and possible solutions for particular situations.
• The post holder should be at ease in working with local communities and Syrian refugees.
• Good written and spoken Arabic is essential, workable knowledge of English is desirable
• Sympathy with the aims and objectives of Oxfam.
• Commitment to humanitarian principles and action and to Oxfam’s equal opportunity and gender policies.

At interview, shortlisted candidates will also be assessed on our values and organisational attributes, as outlined above.

Desirable

• Experience of working in Refugee camp desirable.
• At least 1year experience of work in emergency or development context projects preferably in the field of water, sanitation and hygiene + fresh graduates are welcome
• Experience in implementation of social and behaviour change and Community engagement activities and good knowledge of public health promotion.
• Experience of working in Refugee camp desirable

Safer recruitment: All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks). You can find out what this means here.

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