Business Process Re-engineering Consultant

2 أبريل، 2023

0 0 3 دقائق

Position: Business Process Re-engineering Consultant

Level of Effort: STTA – Short Term Technical Assistance

Base of Operations: Amman, Jordan

Position Reports To: Revenue Performance Reform Lead

Project Background:

USAID Public Financial Management and Administration (PFMA) aims to work in partnership with USAID/Jordan and the Government of Jordan (GOJ) to improve Jordan’s revenue system and enhance its budget management process. PFMA will build the capacity of the Jordanian Ministry of Finance and other government institutions to modernize the revenue collection system, encourage compliance—including making it easier for taxpayers to comply with tax obligations—upgrade public procurement management, and improve budget planning, preparation, and execution. Key objectives include: 1) improving the revenue raising system; 2) streamlining the budget management process; 3) optimizing public expenditure management; and 4) implementing crosscutting Public Financial Management reforms such as interventions to address COVID-19. Through a combination of technical assistance, capacity building, and facilitation, tangible and measurable results are expected during the anticipated five-year duration of the activity.

To these ends, PFMA works closely with the relevant Government of Jordan entities, USAID and other donor programs to identify opportunities to improve revenues and enhance the budgeting process through building the capacity of the Ministry of Finance and other government institutions and provide on-hand support upgrading of different internal and external systems.

Objective:

PFMA is seeking to engage the services of a Short-Term Consultant to assist with the transformational activities that are being undertaken by PFMA team. Our expert will initially understand the current business practices at the counterpart side, this will help us gain an insight into the current workflow and processes including their strengths and weaknesses. Based on the findings of this review, the consultant will work closely with the PFMA’s team and counterparts on advancing transformation initiatives that require business process revisions (Reengineering or Improvement), in alignment with the scope of the project and the reform plans of the GoJ.

Key Duties and Responsibilities:

The consultant will perform the following tasks:
Review existing business procedures and structure at PFMA’s counterparts to analyze the organization’s workflows and structure.
Assess and design the existing business processes (Current Practices) at the counterparts.
Meet with cross functional teams at the counterparts and conduct site visits to analyze established processes and participate, when needed, in relevant internal working group meetings and activities.
Determine and outline opportunities for business process improvements, taking into consideration best practices, compliance with counterparts’ standards and priorities, modifications to the automated processes where applicable, identification of process gaps and system issues.
Provide expert advice in defining new requirements and opportunities for applying efficient and effective solutions; identify viable ways of potential options.
Provide expert advice in developing and integrating process and information models between processes to eliminate information and process redundancies, with the ability to develop the process e-models.
Define value proposition for the re-designed business processes, optimization and automation.
Provide consultation on the use of re-engineering techniques to improve process performance and service quality.
Design and simulate the suggested To-Be scenarios, including the counterpart’s business workflows and related SOPs, along with functional guides, and properly document workflows.
Perform other job-related duties as assigned by the PFMA’s-Obj1 Team Lead.

Reporting:

The Consultant will report to the Revenue Performance Reform Lead.

Qualifications:

Bachelor’s degree in business administration, engineering or public administration; higher education degree preferred.
10+ years of professional experience in issues related to project management, BPR and service improvement, knowledge management, service level agreements, key performance indicators (KPI), benchmarking, data analysis and
Knowledge of quality/process improvement/reengineering methodologies such as Six Sigma, Lean, Agile, ISO 9000 methodologies.
Demonstrated experience on one of the main areas of expertise required in the scope of work like; digital transformation, service center, content management.
·Demonstrated ability to work with multiple stakeholders to accomplish a common goal and on different projects at the same time.
Ability to prepare clear, well-written documents such as flowcharts, process mapping, SOPs, KPI analysis and results, requirements documents, functional specs, and service cards, and to conduct oral presentations.
Ability to interview and facilitate focused group discussions as well as to work collaboratively and build consensus among process owners and the project components.
Strong communication, facilitation, and problem-solving skills.
Certification or advanced courses in business process reengineering, TOT with Microsoft MS Office Suite, and process improvement applications such as ARIS or similar disciplines.
Ability to use business, workflow, and organizational modeling software tools.
English and Arabic fluency