Re-advertisement: Support Manager Jordan Irbid Host Area – National position

The Area Support Manager is a critical senior Leader in the NRC Jordan “Host” Area Office. Based in Irbid but with regular working from Amman, the role has full responsibility for all support functions in the Host Area Office. Responsible for supporting a portfolio of roughly JOD 12-15m with programs in Amman, Irbid, Mafraq and Zarqa, the Area Support Manager is a member of the Area Management Group and is responsible for supporting the Area Manager in delivering the area level strategy and action plans.

What you will do

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

• Line management of support staff such as Finance, HR & Admin and Logistics
• Member of the Area Management Group
• Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements, under CO guidance, ensure compliance with Securing Supporting Documentation SOP as well as CO data management system
• Provide input on operational support to the Area Plan of Action, and to coordinate and align operational support with program plans at Area level.
• Contribute to strengthen the CO and Area level implementation through the creation of relevant SOP and procedures also responsible for implementation of new country specific technical SOPs, guidelines and tools in the Area (HR, Logistic and Finance)
• Oversee implementation of identified risk mitigation measures, including compliance spot checks in line with anti–corruption risk mapping
• Ensure strong coordination with Amman-based support departments and act as the focal point for coordination of support departments between the Country Office and Area Office
• Responsible for ensuring quality support to project implementation, advise and support Project Managers in the implementation of support related SOPs
• Facilitate Area Support Budget, area level budgets, including support cost
• Responsible for developing regular reports on Area level to Country Office and AM
• Facilitate trainings for programme staff on finance, logistics and HR procedures

Professional competencies for this position:

• Minimum 5 years of experience in a management position as Support/Operation Manager in a humanitarian/ recovery context
• Experience working in complex and volatile contexts
• Documented results related to the position’s responsibilities
• Fluency in English, both written and verbal

Context/Specific skills, knowledge and experience:

• Experience in implementation of humanitarian projects/programs
• Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context
• Excellent communication skills
• Ability to work under pressure, independently and with limited supervision
• Knowledge of own leadership skills/profile

What We Offer

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

We offer an opportunity to match your career to a compelling cause and a chance to meet and work with people who are the best in their fields.

Female candidates are strongly encouraged to apply and join our work culture that empowers every employee to share ideas and take responsibility: At NRC we think outside the box. We encourage ideas and give responsibility to all employees at all levels, to help solve the complex issues that we face. You will have many opportunities to be heard and take initiative.

We are also looking for people who share our values:

• To be dedicated in what we do;
• To be innovative with our solutions;
• To act as one unified and inclusive team;
• To be accountable to the donors that make our work possible; the people we exist to serve, and to each other… the members of our NRC family.

Additional Information:

Duty Stations: Irbid, Jordan

Travel: 40% within Jordan

Grade 8 in NRC's grading structure

Reporting line: Area Manager

Contract: 6 months renewable

For more information regarding the role, please find the detailed job description here.

We invite applications from all qualified and interested national candidates. Send in your application by latest April 12th, 2023.

Please ensure you attach copies of your academic and professional certificates.

Learn more about NRC's operations in Jordan here.

For any queries, please email us at mero.recruitment@nrc.no with job title as the subject line.

ABOUT US

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.
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