Restaurant Shift Supervisor

Restaurant Shift Supervisor

الوصف الوظيفي

<b>Job Purpose:</b>
<br />To assist the management team in co-ordinating and controlling one of the three main areas in the restaurant: kitchen, dining area or front counter while maintaining consistency and a high standard of Quality, Service and Cleanliness in these areas
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<b>Duties & Responsibilities:</b>
<br />Ensuring effective staff positioning to handle anticipated sales
<br />Deliver Gold Standards
<br />Ensuring product quality and quantities
<br />Monitoring QSC throughout restaurant
<br />Training and developing staff as outlined by Restaurant Manager and Assistant Manager
<br />Completing checklist on your assigned area, kitchen, dining area or front counter
<br />Demonstrate high standards of Quality, Service and Cleanliness and set good examples of general conduct and leadership
<br />Complete own supervisors training book including training on preparation, production, front counter and dining area
<br />Ensuring customers are recognized and looked after with courtesy, efficiency and consistent speed of service (3 minutes or under)
<br />Responsibility for reporting personnel, operational, health and safety problems to manager on duty
<br />Duties as directed or required by the manager running the shift
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<b>Organization and Training of Staff:</b>
<br />Induct all new staff using the Staff Training Presenter
<br />Identify individual and operational training needs
<br />Complete workstation training using the 4-step training method
<br />Give corrective coaching to all who need it
<br />Plan for staff training each shift – cross train staff
<br />Position staff in your area based on willingness, ability and need
<br />Evaluate staff at the start of the shift re: appearance, timekeeping etc
<br />Lead by example – follow all procedures and be professional in your conduct
<br />Plan for staff breaks and shift changeovers
<br />Act as the link between management and staff
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<b>Customer Service:</b>
<br />Reinforce service opportunities with the staff
<br />Ask directly for customer feedback
<br />Follow up on staff service commitments
<br />Create the right atmosphere for staff to give great service
<br />Respond quickly to customer requests when dealing with complaints
<br />Request management assistance for complaints you cannot deal with
<br />Recognize great service when you see it and give appropriate feedback
<br />Let staff know how they are performing with Mystery Shop and Brand
<br />Operations Trainer visits
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<br />Requirements
<b>Skills/Qualifications:</b>
<br />Minimum 2 years' experience in field management role within similar QSR environment
<br />Ethics and integrity
<br />Commitment and drive
<br />Appreciation of diversity
<br />Enthusiasm
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المهارات

Skills/Qualifications:
Minimum 2 years' experience in field management role within similar QSR environment
Ethics and integrity
Commitment and drive
Appreciation of diversity
Enthusiasm

تفاصيل الوظيفة

منطقة الوظيفة

أبو ظبي, الإمارات العربية المتحدة

قطاع الشركة

الإدارة العامة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

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الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

المستوى المهني

مبتدئ الخبرة

عدد سنوات الخبرة

الحد الأدنى: 4 الحد الأقصى: 0

العمر

الحد الأدنى: 0 الحد الأقصى: 0

التعليم

Minimum 2 years’ experience in field management role within similar QSR environment

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