Business Advisor

29 مارس، 2023

0 4 دقيقة واحدة

Business Advisor

الوصف الوظيفي

Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn to identify customer needs or desires in order to recommend the appropriate product or service.
Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
Keep a record of incoming inquiries to be able to reference at a later date.
Be able to process orders, forms, applications, or requests.
Work with colleagues when necessary to resolve customer complaints.
Provide feedback to other departments to help improve sales, marketing, and business processes.
Learn about the products inside and out to be able to answer any questions from customers.

Communication skills like a pleasant demeanor and ability to work with multiple personalities
Attention to detail to be able to provide written communication to customers that free of spelling or grammatical errors
Patience to be able to stay calm in an intense environment
Ability to multitask since some tasks will require a Customer Service Representative to communicate with multiple customers at one time
Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
Adaptability and flexibility in order to deal with different customers and needs in a short period of time
Leadership skills like being able to help lead or manage a team of other Customer Service Representatives