Retail Associate, G6 | Multiple locations (Beirut, Tripoli and Zahle FOs) | Lebanon

Qualified women and people with physical impairments are strongly encouraged to apply.

WFP celebrates and embraces diversity.

It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

Assisting more than 130 million people in 123 countries and territories each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies partnering with governments, and providing common services that allow the entire humanitarian community to save lives in emergencies and build the resilience of food insecure people and communities.

As the international community has committed to end hunger, achieve food security and improved nutrition by 2030, one in nine people worldwide still do not have enough to eat. Food and food-related assistance lie at the heart of the struggle to break the cycle of hunger and poverty.

WFP Lebanon provides humanitarian assistance to nearly 1.1 million vulnerable persons, in the form of unrestricted assistance in-kind and cash-based transfers. WFP Lebanon also provides food assistance in the form of snack and fresh food to school aged students and their families. This support is designed to improve the students’ health and make them and their families more motivated to pursue the children’s right to education.

To know more about WFP’s mission, please check the below video:

https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

These positions are based in Beirut, Tripoli & Zahle Field Offices (FO), in Lebanon Country Office (CO). Incumbents are expected to support the retail operations and ensure the effective implementation of the food e-card program ensuring effective and efficient services to WFP’s beneficiaries when using the contracted shops.

ACCOUNTABILITIES/RESPONSIBILITIES (not all inclusive):

Under the direct supervision of the Head of Field Office (Beirut, Tripoli, Zahle) and the technical supervision of the Head of Retail Unit (or the designate) in the Country Office, incumbents will be responsible for the following key duties:

Support in the implementation of Supply Chain Cash Based Transfers (CBT) activities following the WFP CBT Business Process Model (BPM)

• In partnership with the CO, support in conducting the gap analysis of retailers required due to programmatic needs.
• Lead the distribution of the Expression of Interest (EOI) to potential retailers.
• Conduct shop assessments to support the procurement of new contracted shops ·
• Conduct onboarding sessions for newly contracted retailers.
• Support in all follow up activities relating to retail contracting including but not limited to: following up on contract signatures, bank account openings, registration of shops, software installation, POS delivery, activation of shops, induction of shops on all WFP terms & conditions, etc.
• Support in the implementation of market assessments and/or market development activities as requested by the CO Support ongoing contract management of WFP contracted retailers:

Support ongoing contract management of WFP contracted retailers:

Manage Retail Field Monitoring Assistants to conduct regular field visits to WFP contracted retailers including:

• Follow-up visits to shops based on observations from the M&E team.
• Shops that have contracts expiring within 3 months to contribute to contractual performance assessments.
• Shops that require ongoing monitoring as a result of an Action plan (ex. Data submission, quality issues, etc.) because of contractual performance gaps.
• Ad-hoc visits to WFP contracted retailers upon request from the CO to follow up on a specific issue as needed.
• Proactive visits and spot checks to ensure operational compliance.
• Create action plans for WFP contracted retailers where performance gaps are present to ensure that WFP contracted retailers are meeting WFP standards.
• Ensure timely follow up on action plans, visiting stores or assigning Retail Field Monitoring assistants to conduct follow up.
• Following the delegation of authority of the Retailer Performance Management SOP, issue verbal warnings for retailers as needed.
• Collaborate with M&E to ensure all visits and follow up is documented in MEDS.
• Provide input into the Shop Management Group (SMG) in partnership with the FO management on performance issues, action plans, special cases, or any relevant information to manage retailers’ performance.
• Answer retailers’ inquiries and escalate issues to the CO as needed.

Support in the implementation of Market Analysis, Market Development, and/or Retail Improvement initiatives:

• Train Retail Field Monitoring Assistants and other members of the Field Office on Retail standards and best practices.
• Perform capacity building initiatives in shops to improve retail standards of WFP contracted shops (pricing, availability, hygiene, safety, data sending, stock processing, mandatory range numerical distribution, etc. to increase compliance of shops with contracted).
• Conduct weekly or bi-weekly calls to retailers to gather market insights for ongoing retail/market updates and share with CO.
• Communicate the price mandatory range to retailers to improve prices for WFP beneficiaries.
• Follow up with retailers on data submission of POS data.

Other

• Follow up on related claims from the Protection Unit as required.
• Support in ad-hoc requests from the CO relating to the implementation of new retail initiatives.
• Perform other duties as required.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

QUALIFICATIONS & EXPERIENCE REQUIRED:

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Experience in modern trade
• Experience in operational grocery retail as a department/sector head or in an organized retail chain.

DEADLINE FOR APPLICATIONS

03 February 2023

Ref.: VA 372692

Kindly note the only documents you need to submit at this time are your CV and Cover Letter. Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time.

For candidates who experience problems accessing WFP E-recruitment platform and need accommodations in applying, please contact wfprecruitment@wfp.org mentioning the VA number in the subject line.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

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