Program officer

1. Job title: Program officer
2. Type of contract: Job
3. Languages required: English and Arabic

Organization Background
Collateral Repair Project (CRP) is a grassroots effort in Amman, Jordan that has provided much-needed assistance to vulnerable communities since 2006. We seek to assist those in need, foster social cohesion, offer learning opportunities, and help in building peace and reconciliation. Our services are provided regardless of background, and we currently provide assistance to people from many nationalities (e.g. Syria, Iraq, Jordan, Sudan, Yemen, Somalia).
CRP’s holistic approach involves deep community engagement, where we help individuals build resilience and heal from trauma. At our Family Resource and Community Centers, CRP provides a variety of educational, recreational, and wellness activities, which aid our community to gain skills and build community. Additionally, we provide community service and leadership opportunities for people to serve others, which has proven to be a key driver of empowerment and resilience. CRP’s greatest strengths are the deep knowledge and trust we have established with the community we serve, our commitment to community-based engagement, and our ability to develop nuanced, cost-effective, and impactful programs.
Our team members are dynamic, empathetic, and creative problem solvers who actively serve our community by continuously enhancing the impact of our programs and bringing our work to the forefront of best practices.
Work Environment
Our team brings together staff members and community volunteers in a dynamic work environment where personal initiative drives success. We are passionate individuals dedicated to making a difference and good listeners who typically work closely and value efficient teamwork. Our community centers are vibrant spaces where hospitality, enthusiasm, and cheerfulness are encouraged. They are also our office space where we work together, share tasks, and interact casually and free from rigid formality and hierarchy. CRP’s work environment provides a unique opportunity for those willing to learn, grow, and develop a broad range of professional and interpersonal skills.
Position Description
The Program Officer will work closely with CRP’s Programs Director to maintain, and expand drop-in activities at the Hashemi Shamali and Downtown community centers. The main role of the Program Officer is to provide direct implementation and managerial support for all drop-in activities at CRP’s community centers.
This role is an excellent opportunity for early career staff to take on more responsibility and further develop managerial, oversight, and community development skills in a grassroots setting.
The Program Officer will report directly to CRP’s Programs Director and is responsible for activities including, but not limited to, the following:

• Supporting the Programs Director to oversee CRP community center programming and ensure programs, spending, and progress toward deliverables are of the highest professional quality
• Conducting all Drop-in Program administrative tasks, including excellent attendance documentation and review; and program volunteer recruitment, management, and payment
• Leading regular outreach campaigns to target new audiences, and regularly informing community members of existing and new drop-in activities offered at CRP centers.
• Collect monthly feedback from program officers, community volunteers, and program participants to continuously improve the program.
• Troubleshooting any drop in program challenges and proactively addressing them in coordination with the Program Director and Community Center Programs Manager

Necessary Qualifications

• Initiative-taking, problem-solving attitude to work
• Excellent communication skills.
• Result-oriented and high attention to details
• Ability to sensitively and empathetically connect with your team
• Excellent project management skills, including time management, task prioritization, and effective delegation.
• Collaborative and team player; able to work in a diverse environment with people from different backgrounds.
• Able to work under pressure
• Confident user of Google Suite/Microsoft Office tools, particularly Word and Excel/ Sheets.
• Passionate about grassroots, community-based work and promoting CRP’s impact

Experience

• Bachelor’s degree or 2-year college degree in social sciences, education, business administration, or any related field
• Minimum of 2-3 years experience working in project administration or management
• Fluency in written and spoken Arabic and English
• Experience working with refugees or other vulnerable populations (highly desirable)
• Experience managing staff or interns (highly desirable)
• Experience in administrative tasks and processing data (desirable)

How to apply

Salary Range: 400 -500Jordanian Dinars, depending on experience
Please submit your CV to recruiting@collateralrepairproject.org with the subject line “Program Officer”
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