Maintenance Officer

Terms of Reference

Maintenance Officer

Project Overview

The Kaizen Company (Kaizen) is an international development consulting firm and an incubator for innovative, scalable solutions that address emerging market challenges and opportunities. Our proven solutions catalyze locally driven organizational and institutional performance improvements and establish communities of practice that facilitate peer-to-peer learning and the achievement of shared goals. We aspire to transform the nature and impact of development assistance and work to strengthen organizations and institutions through innovative approaches to organizational development, reform, and change.

The Kaizen Company is seeking applications for a Construction Management Officer position under a USAID-funded activity in Jordan. The Enhancing School Management and Planning (ESMP) Project objective is to develop sustainable system and process improvements related to school planning, design, construction, and maintenance and enhance the staff capabilities within Jordan’s Ministries of Education (MOE) and Public Works and Housing (MPWH) to improve the school management and planning process, and the quality of school environments in Jordan.

The scope of this project is to provide assessment expertise, technical assistance, capacity building, collaboration, facilitation, and training to targeted stakeholders and counterparts to improve existing management systems and procedures used by the Government of Jordan (GoJ) in the education sector, improve performance and sustain these improvements.

Purpose of Assignment

Public Schools in Jordan are now in constant need of repair and refurbishment, and effective programs to ensure the upkeep of school facilities are proactively taken care of are ongoing. Currently, many schools in the Kingdom fail to provide a well-maintained and safe physical environment that fosters the student’s ability to learn, highlighting the need for safe and well-resourced schools for teachers to instruct effectively and for students to be receptive. The Ministry of Education (MoE) is developing a maintenance system for schools to lessen the challenges to its infrastructure.

To improve the overall Facility Management process and procedures of public schools in Jordan, Kaizen is seeking to hire a Maintenance Officer to assist in its efforts towards adopting improved facility maintenance processes and procedures.

Scope of Assignment

The Maintenance Officer will assist the Maintenance technical lead with ESMP technical interventions for Facility maintenance, including the Physical Assessment survey for MoE schools in the kingdom. They will also help manage the Operation and Maintenance consultancy to recommend a maintenance framework. The candidate should have knowledge of school infrastructure design in Jordan and the ability to transfer knowledge to government officials through manuals, training, and coaching.

Responsibilities

● Support the MPWH and MoE technical counterparts for the logistical planning and field execution of the Physical assessment survey.

● Coordinate with ESMP’s Senior Information Technology Specialist on updating and modifying the online platform for the physical assessment survey

● Review and provide technical feedback on the proposed O&M model

● Assist in monitoring the implementation of the new approved processes and procedures of the O&M-approved model.

● Assist MoE engineering staff assessment of core competencies on Facility Maintenance tools and enforcement mechanisms at the central ministry, field directorate, and school levels, with input from related USAID partners and other stakeholders.

● Review and analyze reports and provide technical advice for meeting the scheduled milestones and progress according to the agreed work plans.

● Provide proactive advice for managing any deviation from plans, managing and monitoring contracts and payments, and resolving any pending issues.

● Engage and share knowledge with the relevant key stakeholders and donors to ensure coordinated delivery of activities.

● Contribute to identifying, disseminating, and sharing best practices and lessons learned.

Qualifications

● Bachelor’s Degree in Engineering, Quantity Surveying, Construction Management, or Cost Engineering. Master’s degree preferred.

● A minimum of 4 years of experience supporting the implementation of medium to large construction/renovation project(s) in the public/development sector (quality buildings) is preferred.

● Technical and administrative knowledge of engineering/construction industry contracting practices, government and commercial procurement regulations and practices, policies, procedures, and work practices.

● Proven skills in managing non-construction systems and policy improvement activities, including process and system improvement.

● Experience in developing and managing relationships with donors and government/public sector partners and engaging with bilateral and multilateral partners preferred.

● Ability to work with various government and donor community stakeholders

● Familiarity with donor-funded school construction projects implemented in the education sector in Jordan is preferred.

● Knowledge of local design context and material price and awareness of budget restrictions

● A cultural understanding of project management within Jordan is a must.

● Critical thinking abilities with strong analytical and systematic skills.

● Effective cross-cultural interpersonal skills.

● Possession of logical thinking with strong analytical and systematic skills.

● Prior experience working with USAID-funded projects is preferred.

● Advanced skills in Microsoft, Google Suite, and Smartsheet products.

● Ability to organize work with minimal supervision.

● Excellent written and verbal communication skills in both Arabic and English.

At Kaizen, A Tetra Tech Company, we find strength in our diversity. We are committed to creating and sustaining an inclusive working environment where everyone can fulfill their potential equally. We know that we can only do development differently if we are open to and inclusive of new and unique perspectives. We encourage candidates of all abilities, ages, gender identities and expressions, national origins, races and ethnicities, religious beliefs, and sexual orientations to apply. Further, we urge parents and non-parents, married and unmarried, those from different or non-traditional educational backgrounds, and persons of all other diverse identities or experiences to apply. Kaizen is an equal-opportunity employer.

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