نظرة عامة
وظائف شاغرة لدى شركة زين للاتصالات في الاردن
تعلن شركة زين للاتصالات في الاردن عن حاجتها الى :
1- Cards ,wallets and Corporate Services – Zain Cash
Job Description
Handling cards issue and customer complains related to cards using/activation.
Troubleshooting cards transaction through Card management system.
Prepare the credit card request received.
Provide Zain with the required report which is related to the allowances credit card.
Communicate and work with other Zain Cash internal stakeholders (IT, compliance, legal, and finance) and Meps to make sure that Business KPIs are being met.
Work in coordination with sales to acquire high value (merchants, agents, customers, corporate).
Prepare daily/weekly/monthly/quarterly/etc.… reporting measuring Zain Cash KPIs.
Follow card cases that are received and work on permanent resolution with the vendor.
Perform other duties related to the job assigned by the direct supervisor.
Identifying and communicating liabilities to responsible parties and ensuring that only authorized parties’ access and/ or modify systems, applications, and information.
Assessing organizational security threats and their impact and taking actions to eliminate/ reduce risk areas.
Setting security controls according to the confidentiality and sensitivity levels and reporting security breaches.
Develop and update business cycle related to operation.
Make sure to keep Zain cash services are available on Zain cash agents 24/7.
Keep related teams and portals updated with new Zain cash services and information.
Responsible for training customer care team and any related teams with Zain cash products and services.
Resolve operational problems within the defined schedules and service level agreements.
Analyze root causes of operational malfunctions and provide resolutions.
Handle escalated issues and follow-up on outstanding issues promptly.
Manage job calendars and flows to ensure timely completion.
Evaluate current operational processes and recommend improvements.
Monitor system operations and troubleshoot problems.
Install, support, and maintain network and system tools.
Maintain daily logs of operational issues and maintenance activities.
Develop support plan to prioritize and resolve multiple issues.
Address customer issues promptly and accurately.
Handling the card issue Que and update the call center team with all card details updated.
We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.
If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs
What Do You Need to Qualify
Bachelor’s degree in business administration or a related field.
3-5 years of relevant experience.
Good understanding about digital wallets
Experience of card schemes and dispute rules & reconciliations,
Good player on MXP screens and MXP report.
Have a good Knowledge in the credit card process, cycle, issuing and revolving process .
2- Customer Growth Analyst – Zain Cash
Job Description
Provide regular market research plans, actions, trends, and competitors activities as well as creating market reports and updating them regularly to provide insights on the market status and assist in the decision-making process.
Gathering and analyzing data as well as creating reports and dashboards to present information and KPIs to optimize CVM activities and accelerate customers’ value.
Developing, implementing, and managing cross-selling and up-selling campaigns using all available channels to increase revenues and offer extra value, and enhance the active base percentages.
Managing retention programs and campaigns that guarantee long term commitment and increase lifetime value.
Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data driven analyses to drive marketing around customer acquisition, retention, and value-extraction.
Performing data mining processes to explore data, identify patterns and establish relationships related to areas including forecasting potential subscribers and churn rate, customer segmentation, subscribers’ behavior profiling…etc.
Assisting in developing and implementing marketing plans for the Business Marketing segment, that aim at customer retention, acquisition, and value extraction for corporate products in the assigned segments
Monitor and conduct post launch analyses and update the dashboards accordingly after the launch of each promotion in terms of uptake, total number of targeted segments, extra revenues and channel used to reach the customers.
Support in building business cases for new promotional campaigns; by forecasting the uptake based on previous similar promotions and the target segment, the expected revenues and cannibalization and the opportunity cost.
Run and monitor continuous detailed analysis that covers (customer behavior, channels efficiency, churn, active base and predictive analysis) to be able to launch campaigns to retain the customers, target them with the most efficient channels, forecast what will they be interested in and will help monitor the overall performance in terms of base movement.
Regularly conducts market research campaigns and act upon the findings with the management. By conducting surveys or focus groups.
Continuous search for best practices across all PSPs to improve active base and revenues.
Be responsible of the implementation of the CVM road map following the current guidelines and procedures.
Work with cross-functional teams to create and launch special retention campaigns driving loyalty and control churn.
Use profiling of the customers and the data available for each customer in order to have geographic, demographic, psychographic and behavioral segmentation to better target them with any campaign (retention or up-selling cross- selling) accordingly.
We are an equal opportunity employer and welcome applicants from all backgrounds, including People with disabilities or people who have undergone severe surgeries and require special accommodations. We provide an inclusive work environment and are committed to accommodating all employees.
If you require accommodations during the application or interview process, please let us know and we will work with you to meet your needs
What Do You Need to Qualify
Bachelor’s degree in Marketing, Business Administration, computer information systems, Data science or any related field.
2 years of relevant experience.
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