Change Leader, Global Individual Fundraising

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Job title: Change Leader, Global Individual Fundraising

Unit/Division: PPF

Duty Station: Flexible

Contract type: Short-Term, Regular Consultant III

Duration: 11 months

Line Manager/Supervisor: Director, Private Partnerships and Fundraising (Tim Hunter)

Deadline for applications: 07.04.2023

ORGANIZATIONAL CONTEXT:

The United Nations World Food Programme (WFP) is the world’s largest humanitarian agency working to create a world with zero hunger. WFP and its partners believe that no child should go to bed hungry and that individual and collective wellbeing can only be achieved if all children, women and men get the nutritious food they need to lead healthy, dignified lives. Each year, WFP assists 86.7 million people in 83 countries. Every day, some 5,600 WFP-chartered trucks are on the road, 92 planes are in the air and 20 ships are at sea. These numbers speak to WFP’s unparalleled reputation as an emergency responder, one that is often the first on the scene in the most difficult environments. WFP also works with partners to strengthen the resilience of communities most vulnerable to hunger and malnutrition through long-term development programmes aimed at boosting food security, local economies, education, employment and gender equality. While hunger and malnutrition are the world’s largest solvable issues, the needs are still immense and growing. 821 million people in the world suffer from chronic hunger.

The Private Sector Partnerships & Fundraising (PSPF) Strategy 2020-2025

Starting in 2020, WFP embarked on a new partnership and engagement strategy, focusing on cooperation with the business sector, foundations and individuals to drive progress towards zero hunger. WFP is concentrating its efforts over the next strategic period (2020-2025) around three key pillars:

• Impact: partnerships that provide expertise and skills to support capacity strengthening for WFP and local governments.
• Income: investing in and growing fundraising.
• Innovation: identifying areas for innovation – particularly with businesses –uniquely able to drive change at scale.

The change process in Individual Fundraising

To reach a world with zero hunger, WFP is investing significantly in and growing private sector fundraising and partnerships.

Individual Fundraising at WFP comprises a global, digital-led, web-based Individual Giving Programme together with ShareTheMeal (STM),WFP’s fundraising app. Free to download, the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger.

As of February 2021, STM became part of the Private Partnerships & Fundraising (PPF) Division at WFP, to integrate PPF’s efforts to maximize scale and growth of fundraising from individual supporters around the world.

Over summer 2021, the leading strategy consulting firm Boston Consulting Group (BCG) supported PPF to ensure the individual fundraising programme meets WFP’s target fundraising goals, with a project called BYTE – Engage! Reimagining Individual Fundraising. The project was designed to support PPF in 1) reimagining engagement with individual supporters and defining value proposition(s) building on successes of IG and STM, 2) quantifying and prioritizing the supporter value pools, 3) designing an efficient and effective operating model to support these value propositions, and 4) creating an actionable roadmap with KPIs, activities, and milestones to deliver on this. The BYTE project resulted in a series of recommendations, some of which were taken forward by PPF leadership and progressed over 2022.

JOB PURPOSE:

The Change Leader is a critical role leading the change management process across Individual Fundraising and further progressing the recommendations of the BYTE project where relevant.

The person in this role will take responsibility for the initiative to advance the convergence of the Individual Giving and ShareTheMeal teams, leading to increased efficiency and effectiveness and a more successful Individual Fundraising programme overall. The Change Leader will work with PPF and IF leaders & teams, with a consultative and data-driven approach, to ensure the best use of WFP’s resources as well as PPF’s skills and expertise can be achieved.

The Change Leader will provide expertise and dedicated capacity to prepare, support and equip people to plan and successfully adopt changes to culture, working practices, business processes, systems, technology, job roles, organization structures, and more.

ACCOUNTABILITIES:

Reporting to the Director of Private Partnerships and Fundraising Division, the Change Leader will:

1. Craft the overall IF vision and common goals for IF teams
2. Design a convergence plan in collaboration with IF leaders and teams
3. Develop and execute an internal communications strategy for key stakeholders
4. Identify risks, roadblocks, and enablers of implementation and recommend mitigation strategies where relevant
5. Analyse outcomes of implementation

Phase 1: Change management assessment and plan design: Lead on assessment of the change management needs to achieve the vision of the PSPF Strategy in terms of Individual Fundraising growth and design a comprehensive plan for change:

• Analyse recommendations of BCG’s BYTE project on IF convergence and carry out consultations with IF leaders and teams to identify key problem statements, hypotheses and priorities.
• Carry out cross-team consultation to define common vision for Individual Fundraising and set ambitious and realistic common goals and KPIs for IF teams to collaborate on.
• Identify key areas of collaboration and shared projects for immediate action.
• Develop a full project plan including timeline, resources, key stakeholders, deliverables and required changes in processes, systems, technology, organizational structures, culture and collaborative working practices.
• Align PPF leadership team around vision, strategic priorities, culture and performance requirements within the change process.
• Develop compelling change story to be used for internal and external communication.

Phase 2: Implementation and communication to key stakeholders: Act as Project Leader and senior advisor to the PPF Director and Global Head of Supporter Engagement to implement the change plan and communicate effectively around it with key stakeholders and all involved parties:

• Lead on executing the agreed change plan with PPF leadership’s buy in and IF teams’ active participation through appointed Change Agents.
• Develop detailed workstream ownership (e.g. RACI matrix) and stakeholder mapping (e.g. Power-Interest matrix) to ensure timely and efficient progression of project streams.
• Keep track of project timeline and status, report regularly to PPF leadership on progress and communicate promptly on delays and roadblocks to Change Agents.
• Identify risks and enablers for each project stream and develop adequate risk mitigation measures to be promptly approved by leadership and implemented.
• Design detailed processes, policies and governance to support desired change.
• Develop culture and change-management plan to be phased in line with the organization’s capacity for change and in full collaboration with leadership and Change Agents.
• Devise an effective communication strategy and support PPF leadership in stakeholder management (i.e. stakeholders to be kept informed, satisfied, managed closely, monitored).

Phase 3: Analysis of implementation outcomes and recommendation of mitigation strategies: Monitor closely change project implementation, analyse outcomes and recommend adjustments and mitigation strategies whenever roadblocks or risks are identified:

• Conduct regular review of the change project’s objectives and report status to leadership.
• Analyse impact of change through quantitative and qualitative tools such as feedback sessions, focus groups, individual interviews, surveys and provide insights to IF leaders on results.
• Develop a set of recommended adjustment strategies and mitigation measures to tackle unexpected and undesired outcomes of the change process or reduce impact of risks and roadblocks in the process.
• Communicate with IF teams around feedback received on implementation and familiarize them with positive impact of change process.

WFP LEADERSHIP FRAMEWORK: COMMON STANDARDS OF BEHAVIOUR

MINIMUM QUALIFICATIONS AND EXPERIENCE:

Education: University degree in Business Management, International Management, Marketing, International Relations or equivalent.

Experience:

• At least 15 years of progressive experience working in change management, organisational development and senior strategic roles is highly desirable.
• Superior project and change management experience
• Demonstrated experience of making recommendations or providing advice on division-wide projects or initiatives to advance a strategy

Knowledge & Skills:

• Knowledge of humanitarian/development sector and working with private sector-facing teams, experience working with Individual Fundraising teams
• A solid understanding of how people go through a change and the change process
• Experience with and knowledge of change management principles, methodologies and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Organized with a natural inclination for planning strategy and tactics
• Problem solving and root-cause identification skills
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Experience with large-scale organizational change efforts
• Change management certification or designation desired

Language:

• Excellent command of spoken and written English
• Intermediate knowledge of another official UN language would be a plus (Arabic, Chinese, French, Russian, Spanish)

Terms and Conditions

Short-listed candidates can be subject to written assessment.

WFP offers a competitive compensation package which will be determined by role’s responsibilities and deliverables, please acknowledge the level of this consultancy offer and be aware that as per UN policy any negotiation based merely on personal cv is not allowed.

This consultancy assignment is renewable upon funding.

Visit the website for detailed information on working with WFP: http://www.wfp.org – Click on: “Our work” and “Countries” to learn more about our operations.

Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.

WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the Organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

We greatly appreciate your interest in WFP and joining our mission to achieve Zero Hunger by 2030

Saving Lives, Changing Lives!

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