General Manager Operations

23 مارس، 2023

0 0 2 دقائق

الوصف الوظيفي

SUMMARY OF FUNCTIONS:

To independently manage and grow the business, support strategic new business initiatives, identify potential new opportunities, meet growth targets; take ownership of budgeting; business forecasting, financial management, plan, formulate, and execute the sales and marketing plan; lead a multicultural team of professionals.

MAJOR DUTIES AND RESPONSIBILITIES:

Develop and manage the company's vehicle lease operation starting in Abu Dhabi and duplicating and managing the same effort in another branch. This includes location-appropriate premises, advertising, marketing, performing market studies, personnel requisition of the required team;
Develop the team, processes, and procedures to run the established department;
Set and meet the sales goals beginning with the existing fleet and continue to grow the operation in all locations;
Enhance current maintenance and sales processes and procedures for existing vehicles running under existing contracts;
Exercise stringent control of expenses without adversely affecting business performance;
Formally review debtors weekly and maintain the effectiveness of cash collection procedures;
Develops marketing materials and procedures to promote the company;
Ensure customer satisfaction and maintains customer retention strategies;
Ensure that the after-sales is customer focused and has a revenue generation plan;
Seek new ways to increase and develop business opportunities as well as add new and additional revenue-generating services;
Complete and submit regular reports on the commercial lease operations; and
Reduce overall costs such as but not limited to-maintenance and insurance;
Develop the processes and certifications needed to qualify the company to bid governmental requirements;
Provides leadership and motivation to staff within the company;
Review current staff and staffing requirements to optimize efficiency and reduce overheads;
Manage all vehicles utilized by staff within the sister companies;
Performs other related duties as may be required by immediate superior.

المهارات

KNOWLEDGE, SKILLS & COMPETENCY:

Excellent communication and leadership skills. Exceptional customer-facing and interpersonal skills to enable difficult situations to be overcome; Practical skills, experience, and knowledge of modern car rental industry processes and practices; An ability to negotiate effectively and with excellent numeracy, computer, and literacy skills; Up-to-date knowledge of UAE vehicle legislation, consumer legislation, and trade practices.