Professional Services Manager

21 مارس، 2023

0 0 2 دقائق

الوصف الوظيفي

About ITG

The Integrated Technology Group is an international, dynamic, innovative, and technology-driven group of companies. ITG was founded in 1989 and currently operates in five branches; ITG Jordan, ITG America, ITG Saudi, ITG Egypt, ITG Africa, and ITG Asia.

With a family consisting of over 300 subject matter experts disseminated across three subsidiaries: ITG Solutions, JAID Productions, and ITG Fund. For over 33 years, it has been one of the most successful IT companies, offering quality end-to-end products and services to the education and public sectors in many countries around the world.

ITG innovations come first but not last to the development of the first Arabic Artificial Intelligence Parser, the creation of an Electronic Data Interchange solution, EduWave®, one of the top education solutions, with more than 15 million users, and 50,000 educational institutions. ITG’s also comprise of products (WaveGRP® and WaveERP® ) that automate and streamline all aspects of operations performed in both governmental and private sectors.ITG invests 7% of its revenue in R&D to stay ahead of customers' growing demands and win the race to meet their expectations within ever-changing digital revolutions.

Professional training, along with social initiatives, is an ongoing effort at ITG so that its professional staff can stay well-informed with regard to the technological advancements, and methods that assist them in developing reliable, scalable, and robust solutions. ITG embraces fresh graduates, fortifying their potential energies toward further development.

ITG firmly believes that its long-lasting relationships with clients stem from quality, honesty, accountability, and commitment to providing them with the highest quality integrated solutions and services, thus empowering people while assisting organizations in achieving business growth.

Job Summary

Responsible for the whole of the customer post-sales experience; from the software rollout and the support at all stages of a project/system/product lifecycle, globally across ITG’s product portfolio. The role includes the definition and implementation of a portfolio of services, including value added services, to meet our all customer’s needs and expectations.

المهارات

Skills Required

• Must be a high-energy manager able to delegate and mentor effectively, yet get deeply involved with work when required to achieve results or demonstrate effective behavior.

• Must know how to architect value adding services and related processes, and have a working knowledge of software development methodologies, tools and techniques.

• Must be a proactive and motivated self-starter with ability to balance team and individual responsibilities.

• Expert knowledge and experience in Project Management and Software Consultation services.

• Excellent leadership, team building and relationship management skills.

• Excellent written and verbal communication skills (Arabic & English).

• Excellent presentation skills.

• Strong analytical and problem solving skills.

• Excellent time management skills.

Qualifications and Experience

• Bachelor’s degree in Computer Science or equivalent.

• PMP certification or similar.

• Minimum of 5 years of hands-on project management experience.