Call Center Representative

Call Center Representative

الوصف الوظيفي

• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• provide information to the customer about our products and create lead using proper lead type.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Offer optimum call support service by initiating conversations in a respectful and welcoming tone.

المهارات

• Expertise in working as a call center professional in a professional agency or BPO.
• Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
• Showing high efficiency along with handling several tasks in the daily routine.
• Strong command of handling relevant computer operation activities to boost overall work productivity.
• Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
• Portraying a positive outlook towards suggestions from the management related to required improvements.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الاستعانة بالمصادر الخارجية لخدمة العملاء

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

2

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