وظائف شاغرة لدى شركة كريستل لخدمات التواصل
Crystel is looking for a Quality Assurance and Training Team Leader to join the team!
As a QA and Training Team Leader you will be responsible for implementing and maintaining quality assurance policies & procedures, recommend improvements to processes, and design effective training materials & programs.
Main Responsibilities includes;
-Understand the company’s products, services, and processes.
-Maintain up-to-date knowledge of industry trends and best practices.
-Implement quality assurance policies, procedures, and systems.
-Identify process improvements and recommend solutions to management.
-Conduct periodical audits to ensure compliance with quality standards.
-Train and mentor team members on quality assurance procedures.
-Monitor performance metrics and report findings to upper management.
-Stay up-to-date on new product development and changes to existing products.
-Assess the training and development needs of all employees through using training needs analysis process.
-Design specific training programs that target employees’ skill gaps and increase their productivity.
-Define performance metrics to evaluate the effectiveness of training programs and prepare reports for management.
Position minimum requirements:
Minimum 2 years of experience as a Quality Assurance Team Leader in a Contact Center.
Experience in audit and/or quality management.
Proven experience in leading a small team of Quality Assurance Analysts and Trainers.
Exceptional analytical and problem-solving skills.
Excellent communication, interpersonal, and leadership skills.
Apply by sending your CV via email and mention “QA and Training Team Leader” in the subject line.
يرجى التقدم للوظائف من خلال الضغط على الصورة
*** ملاحظة : إذا لم تستطع التقديم من خلال الضغط على الصورة يرجى الدخول الى المصدر لتتمكن من تقديم الطلب .
