Project Associate (Compliance System Solutions)

Vacancy Notice

Open to Internal and External Candidates

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to many thousands of individuals each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Context:

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department

Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US.

Under the overall supervision of the acting Project Coordinator, Compliance and direct supervision of the Project Officer, Compliance the successful candidate will be based in Amman, Jordan and will have the following duties and responsibilities:

Core Functions / Responsibilities:

1. Alongside the Project Officer (Compliance SSC), serve as START subject matter experts and a touchpoint for START-related questions, concerns, and proposed enhancements from RSC personnel. Assist in implementing issue management procedures as outlined in program governance by refining RSC staff requests before submission to the Refugee Processing Center (RPC). Help the Project Officer (Compliance SSC) conduct analysis with other SSCs on requests to the RPC as needed.
2. Assist RPC START Teams in backlog prioritization efforts by providing analysis and feedback on system enhancements and provide additional analysis and support to START Production Support (SPS) tickets as requested by RPC SPS Team.
3. In coordination with the Project Officer (Compliance SSC), participate in and present at Production Support meetings and other forums as needed, speaking on the top questions/issues/pain points the SSC has heard/received from RSC colleagues so that RPC can maintain situational awareness.
4. Assist with: RSC communication to the RPC; completing and assigning RPC Data Call Requests; participating in RPC and SSC collaboration and knowledge-sharing forums; maintaining awareness of PRM, RPC and RSC policies, plans, initiatives and developments that impact RSC staff; and planning and coordinating various opportunities for RSC involvement in the practice, collaboration, interaction, and education of the new system with the RPC Minimally Lovable Product (MLP) build/development team.
5. Embrace a data protection mindset; motivate colleagues to utilize START functionality like workload views, assignment groups, and filters to track, monitor, and organize work in-system and not outside of the START system.
6. Provide training coordination support and act as a Point of Contact and coordinator for START Training alongside the Project Officer (for RSCs which do not have specialized START Training staff member). As requested, organize additional RSC-led trainings and simulations to reinforce training provided by START Team.
7. As directed by the Project Officer (Compliance SSC), perform monitoring activities through filtering and other mediums on current case processing workflow and data use practices and propose changes or suggest efficiencies where necessary; perform spot check/quality checks on START cases to ensure RSC staff are using functionality as intended; and provide spot check analysis and recommendations to RSC leadership and RPC.
8. Draft RSC updates to existing local SOPs in coordination with local SOP leads (e.g., provide feedback from observations that require local or overall USRAP SOP update).
9. Provide START training sessions and onboarding for new hires at the RSC where necessary, and refresher training for areas where SSC notices challenges or inconsistencies in caseworker performance.
10. In relation to testing and functionality, facilitate and coordinate User Acceptance Testing as needed and serve as the primary contact for the RPC MLP Build / Development Team. Support RPC MLP Build/Development Team with Design and Deployment considerations by analyzing new requirements, design, and build for accuracy and relevancy, with recommended revisions on an as-needed basis.
11. Perform other duties as assigned.

Education & Experience:

• University degree with minimum five years of relevant working experience.
  OR Completed Diploma with minimum Seven years of relevant working experience.
• Demonstrated proficiency with START is essential.
• Experience in USRAP, particularly in RSC processing activities, is preferred;

• Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable;
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team;
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications.

Languages:

Thorough knowledge of English and Arabic (oral and written)

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

VALUES – All IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

CORE COMPETENCIES – Behavioral indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

MANAGERIAL COMPETENCIES – Behavioural indicators

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Other:

Any offer made to the candidate in relation to this vacancy notice is subject to funding. confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (“Court Clearance”) needs to be provided by the applicant.

How to apply:

Interested Internal candidates (active staff members and staff holding a daily contract) need to submit their application plus a cover letter to vacancyamman@iom.int by 28 March 2023, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number JOR/022/2023 as mentioned in the subject line. Any application without this information in the subject line will be excluded from the applications.

Kindly use your IOM email account for us to easily identify that you are an internal candidate (first tier candidate) referring to this advertisement and VN# VN/JOD/022/2023.

Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website by 28 March 2023 at the latest, referring to this advertisement and VN# VN/JOD/022/2023, Akhtaboot# 155964 in order for an application to be considered valid.

IOM only accepts online profiles duly completed in Akhtaboot website for External Candidates.

Only Shortlisted Candidates will be contacted.

Posting period:

From 14 March 2023 – 28 March 2023

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