Technology Support $25.91-$30.99/hr DOE

12 مارس، 2023

0 0 2 دقائق

GENERAL FUNCTION

Under the supervision of the instructional technology consultant and lead technician, the Technology Support Technician is responsible for providing building-wide technical support in all assigned locations. Responsibilities include installation and set-up of individual computers and networked labs, installation and set-up of software and documentation preparation. Provides training, assistance and troubleshooting for all aspects of user reported technical problems. Such support includes technology based instructional systems in labs, media centers, classrooms and administrative office systems.

Essential Functions

Act as a Level II technician to troubleshoot and maintain all technology and related systems including hardware, software, peripheral devices, etc. Visit assigned school(s) and locations on a regular basis.
Provide in-person and remote technical support, training, and assistance to District personnel in assigned schools/buildings.
Install and configure individual computers, computer labs, software, peripheral devices, etc. Coordinate, maintain, troubleshoot and ensures basic connectivity and communication to the network, wireless security management system, and/or server, as needed.
Provide training, assistance, troubleshooting and resolution to all aspects of user-reported technical problems at assigned facilities. Prioritize work, maintain records to track and update technical repair requests, provide follow-up and escalate problems to appropriate higher level, as needed.
Conduct training for teachers and other personnel in proper use of an individual computer system or computer lab (e.g. instructional and productivity software, print servers, file servers and the management system).
Assist with server, wired network and wireless network installation, basic level setup, configuration, maintenance, and technical support.
Assist in tracking hardware, software, and applicable licensing information; address software licensing issues, as needed.
Perform back-up and retrieval processes for assigned area as needed.
Research and recommend technology needs, evaluates old technology and determines technology replacement options.
Prepare troubleshooting and support documentation to assist teachers and other school staff in solving problems in the labs, classrooms, media center and offices related to their technology needs.
Travel throughout the District as needed. Will use personal vehicle to travel to locations.
Plan and implement technology projects as assigned.
This position requires punctual and regular daily attendance.

Minimum Job Qualifications

Requires a High school diploma, GED or equivalent as reviewed by the Department of Human Resources. Verification may be requested.
Requires an Associate's Degree with successful completion of courses in computer repair, electronic technology, computer information syst ems or equivalent areas of study PLUS two years of successful related job experience or an equivalent combination of education and experience.
Must successfully complete in-house (or other) training in instructional technology to become competent in the installation and servicing of administrative and education specific software.
Must be proficient and skilled at analyzing, diagnosing and repairing personal computers, terminals, networks, and computer peripherals.
Requires proven skill in set up, maintenance, troubleshooting and repairing network problems, both hardware and software.
Must demonstrate competence in reading, writing and math.
Requires knowledge and ability with spreadsheets, word processing and databases.
Requires proficiency in document development and maintenance.
Requires ability to resolve many user problems daily and make recommendations to supervisor regarding systems, software, and equipment.
Requires strong interpersonal skills. Interacts with teachers, department staff, District administrators, principals and school and office staff.
Requires ability to handle stress of emergencies where deadlines are involved.
Must be self-motivated and proactive in completing tasks with minimal direction.
Requires a valid driver's license that allows incumbent to legally operate a motor vehicle in Utah.