Sales Relationship Manager – Chinese Speaker

7 مارس، 2023

0 4 دقيقة واحدة

الوصف الوظيفي

Our client is a 20 year-leading online wealth management organization with headquarters in the UAE. They are looking for experienced Relationship Managers with background in banking, or Forex within the Fintech industry. Candidate must be fluent in Chinese to be selected for this role.

Maintain and develop the client portfolio by giving tailored support and access to data our clienteles requirement.
Offer excellent client experience and act as POC to our HNWI solving any kind of disputes and proposing support across their transaction with us.
Guarantee to reach KPIs (net deposits/ active traded clients/ call time, etc.);
Improving customer service quality/experience, efficiency and lucrativeness;
Answering e-mails, assisting with client deposits, trading, withdrawals, client training;
Collaboration with related divisions to resolve clients' concerns and grievances in a sensible manner;
Providing precise data to clienteles concerning business’s products and services;
Arranging and giving financial market apprise on regular basis;
Updating reports in a daily, weekly, and monthly manner in relation to customer portfolio;
Updating in-house systems with correct information;