Customer Service Representative

Customer Service Representative

الوصف الوظيفي

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

المهارات

• Prior work exposure in the field of customer support and service.
• Familiarity with CRM systems and practices.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Fluent in operating the latest computer software and online tools.

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

المحاسبة; خدمات الدعم الإداري; الاستعانة بالمصادر الخارجية للعمليات التجارية

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

$500 – $1,000

عدد الوظائف الشاغرة

3

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