IT Helpdesk Technician

6 مارس، 2023

0
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1 دقيقة واحدة

الوصف الوظيفي

· BSc/BA degree in IT, Computer Science, or relevant field

· Minimum of 2 years of working experience as an IT service desk/helpdesk agent

· Strong communication, interpersonal, and analytical skills

· Excellent communication in English and Arabic language (Preferred)

· User-oriented, patient, and calm under pressure

· Good understanding of computer systems, mobile devices, and other technology products

· Knowledge of various technical support concepts, procedures, and practices

· Knowledge of IT Service Management (ITSM) tools

· Strong knowledge of desktop computer systems, mobile devices, client-side network devices

· Proficiency in Active Directory, Windows Operating systems, Wi-Fi technologies, IP telephony, Microsoft Office tools, Office 365, Teams, Remote desktop connection tools, and other desktop applications

· Ability to diagnose and resolve client-side technical issues

· Knowledge of IITSM tools and ITIL is an advantage

· Ability to work in shifts