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Account Manager

Job Objective

Your role as an Account Manager is to create long-term, trusting relationships with our customers and actively seek new sales opportunities. You will also lead generation, cold calls, research, present & promote our services and solutions.

The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, monitoring the clients' transactions.

Main Tasks

  • Develop new business with existing clients and identify areas of improvement to meet sales quotas.
  • Keep track of implementation process in due course, including collaboration between the relevant key internal and external stakeholders during the technical implementation until successfully Going Live.
  • Act as the single point of contact for clients, managing change requests and customer queries, and maintain a strong, long-lasting client relationship.
  • Collaborate the project plan setting with MontyPay’s team members and Client side for the solution implementation.
  • Coordinate and monitor implementation plans, project schedules, and ensure on-time delivery with high quality.
  • Collaborate with all involved parties to drive the project and meet the timelines.
  • Prepare reports on account status as assigned by top management.
  • Assist with challenging client requests or issue escalations as needed.

Qualifications

  • Bachelor’s Degree in Business Administration or any related field.
  • 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
  • Experience with Point of Sale (POS) and payment industry is a must.
  • Professional proficiency in English is required.

Skills Requirements

  • Experience in selling to key decision makers, stakeholders, and influencers.
  • Ability to represent Monty Pay and our suite of products with a high degree of professionalism.
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
  • Experience delivering client-focused solutions to customer needs.
  • Experience in payments or FinTechs, strongly preferred.
  • Technical background is a plus.
  • Strong time management and problem-solving skills.
  • Excellent negotiation and presentation skills.
  • Exceptional interpersonal skills, written and verbal communication.
  • Enthusiastic team player with a strong drive to create positive and dynamic work environment.

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