Account Manager

Job Objective

Your role as an Account Manager is to create long-term, trusting relationships with our customers and actively seek new sales opportunities. You will also lead generation, cold calls, research, present & promote our services and solutions.

The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, monitoring the clients' transactions.

Main Tasks

• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Keep track of implementation process in due course, including collaboration between the relevant key internal and external stakeholders during the technical implementation until successfully Going Live.
• Act as the single point of contact for clients, managing change requests and customer queries, and maintain a strong, long-lasting client relationship.
• Collaborate the project plan setting with MontyPay’s team members and Client side for the solution implementation.
• Coordinate and monitor implementation plans, project schedules, and ensure on-time delivery with high quality.
• Collaborate with all involved parties to drive the project and meet the timelines.
• Prepare reports on account status as assigned by top management.
• Assist with challenging client requests or issue escalations as needed.

Qualifications

• Bachelor’s Degree in Business Administration or any related field.
• 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
• Experience with Point of Sale (POS) and payment industry is a must.
• Professional proficiency in English is required.

Skills Requirements

• Experience in selling to key decision makers, stakeholders, and influencers.
• Ability to represent Monty Pay and our suite of products with a high degree of professionalism.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
• Experience delivering client-focused solutions to customer needs.
• Experience in payments or FinTechs, strongly preferred.
• Technical background is a plus.
• Strong time management and problem-solving skills.
• Excellent negotiation and presentation skills.
• Exceptional interpersonal skills, written and verbal communication.
• Enthusiastic team player with a strong drive to create positive and dynamic work environment.

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