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Account Manager
Job Objective
Your role as an Account Manager is to create long-term, trusting relationships with our customers and actively seek new sales opportunities. You will also lead generation, cold calls, research, present & promote our services and solutions.
The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, monitoring the clients' transactions.
Main Tasks
- Develop new business with existing clients and identify areas of improvement to meet sales quotas.
- Keep track of implementation process in due course, including collaboration between the relevant key internal and external stakeholders during the technical implementation until successfully Going Live.
- Act as the single point of contact for clients, managing change requests and customer queries, and maintain a strong, long-lasting client relationship.
- Collaborate the project plan setting with MontyPay’s team members and Client side for the solution implementation.
- Coordinate and monitor implementation plans, project schedules, and ensure on-time delivery with high quality.
- Collaborate with all involved parties to drive the project and meet the timelines.
- Prepare reports on account status as assigned by top management.
- Assist with challenging client requests or issue escalations as needed.
Qualifications
- Bachelor’s Degree in Business Administration or any related field.
- 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
- Experience with Point of Sale (POS) and payment industry is a must.
- Professional proficiency in English is required.
Skills Requirements
- Experience in selling to key decision makers, stakeholders, and influencers.
- Ability to represent Monty Pay and our suite of products with a high degree of professionalism.
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
- Experience delivering client-focused solutions to customer needs.
- Experience in payments or FinTechs, strongly preferred.
- Technical background is a plus.
- Strong time management and problem-solving skills.
- Excellent negotiation and presentation skills.
- Exceptional interpersonal skills, written and verbal communication.
- Enthusiastic team player with a strong drive to create positive and dynamic work environment.