CVAC Sub-Regional Coordinator

Vacancy Notice

Open to Internal and External Candidates

Position Title	CVAC Sub-Regional Coordinator
Classification, Position Grade	General Staff, G7
Duty Station	Jordan, Amman
Type of Appointment	One Year Fixed Term
Date of Issue	1st March 2023
Closure Date	15th March 2023
Vacancy No.	VN/JOR/016/2023
Organizational Unit	Canada Visa Application Centre (CVAC)

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.
	IOM is committed to a diverse and inclusive work environment. Read more about diversity

Organizational Context and Scope

Within the Department of Migration Management (DMM), Immigration and Border Governance (IBG) Division, the Immigration and Visas (IV) Unit provides at the request of and in agreement with Member States, immigration and visa policy guidance and expertise as well as technical and operational solutions related to immigration, consular and visa-related matters. The work of the unit focusses on facilitating safe, regular and orderly migration and mobility, in support of the following: a) the IOM Constitution in relation to providing migration services including processing; b) the IOM Member State Strategy in relation to providing secure, reliable, flexible and cost-effective services for persons who require international migration assistance; c) the IOM Migration Governance Framework by assisting States to provide safe and regular access to available migration channels, including implementing well administered visa and entry schemes with limited wait times and reasonable fees; d) the UN Sustainable Development Goals, Goal 10, Target 7 which seeks to facilitate orderly, safe and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies; and e) the Global Compact for Migration, primarily Objective 3 which references the need to facilitate accurate information and access to visas, with pathways that respond to the needs of migrants, and Objective 5 which calls for States to enhance availability and flexibility of pathways for regular migration.

The Canada Visa Application Centre (CVAC) programme of the unit currently operates in 36 locations across the globe. Over 200 IOM staff work on this programme, assisting over 150,000 migrants annually with all forms of visa applications including temporary and permanent resident visas.

Under the supervision of the CVAC Team Leader, the incumbent will act as Deputy Team Leader assisting in the provision of guidance to and oversight of the Centre staff, day-to-day operations, and quality and integrity assurance of the CVAC operated by IOM.

Core Functions / Responsibilities:

1. Lead, guide, and build capacity of the VAC teams in the sub-region in order to implement VAC operations efficiently and effectively, ensuring accurate use of the required application software by all staff in the sub-region.
2. Monitor and report on incidents occurring in the sub-region immediately to the CVAC Regional Manager and CVAC HQ team.
3. Oversee website updates and IT issues in the sub-region: guide VAC staff in these locations on exchanges and ensure proper follow-up with technical focal points.
4. Collect data, coordinate completion of required templates and monthly reports from VAC staff in the sub-region and send to the Regional Manager for final review within stipulated timeframes.
5. Be responsible for ensuring that all conditions in the Immigration, Refugees and Citizenship Canada (IRCC) RFP, VAC Service Standards (VSS), Statement of Work and Task Authorization are adhered to by all staff of each CVAC under his/her coordination.
6. Proactively reach out to CVACs in the sub-region to help solve problems faced and help facilitate a timely resolution.
7. Guide and train VAC Team Leaders as applicable, in each of the countries in the sub-region; Provide staff in the sub-region with regular refresher trainings on different aspects of VAC operations based on individual and overall project needs in coordination with the Regional Manager.
8. Monitor the adequate staffing and attendance of all CVACs and staff in the sub-region and proactively communicate staffing needs and participate in recruitment processes as needed.
9. In case of exceptional circumstances in the VAC, provide assistance to VAC operations by taking biometrics, assisting applicants, accepting applications, return applicant passport, etc as needed.
10. Undertake travel to VACs as requested to conduct audits, in-person refresher training and provide overall project support.
11. Comply with the IOM Policy for a Respectful Working Environment, IOM Confidentiality Agreement, IOM Data Protection Manual, IOM Standards of Conduct, IOM Policy and Procedures for Preventing and Responding to Sexual Exploitation and Abuse and the IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct.
12. Perform such other duties as may be assigned by the Regional Manager or the CVAC HQ team.

Education & Experience:

• Bachelor degree in Business Administration, International Relations, Political Science, Communications, Information Management, Computer Science or a related field from an accredited academic institution, with three years of relevant professional experience, preferably in similar roles.

Or

• Completed High School degree from an accredited academic institution, with five years of relevant professional experience, preferably in similar roles.

Skills & Technical:

• Minimum five years of relevant professional experience in a similar setting & capacity, including supervisory experience.
• Demonstrated ability to maintain accuracy & confidentiality in performing responsibilities; 100% integrity.
• Excellent computer skills, especially in Word & Excel.
• Strong interpersonal & intercultural skills.
• Strong organizational skills and practical experience in knowing how to multi-task, prioritize and work independently.
• Experience in working effectively and harmoniously in a team of colleagues of varied cultural and professional backgrounds.
• Proven ability to produce quality work accurately and concisely according to set deadlines.

Languages:

• Fluency in English is required (oral and written).
• Thorough knowledge in French is an advantage.

Required Competencies

Values:

• Inclusion and respect for diversity respects and promotes individual and cultural differences.
• encourages diversity and inclusion wherever possible maintain high ethical standards and acts in a manner consistent
• with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner: is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously: seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way

Managerial Competencies – behavioural indicators

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

Other:

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (“Court Clearance”) needs to be provided by the applicant.

How to apply:

• Interested Internal candidates (active staff members and staff holding a daily contract) need to submit their application plus a cover letter to [email protected] by 15 March 2023, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number JOR/016/2023 as mentioned in the subject line. Any application without this information in the subject line will be excluded from the applications. Only shortlisted candidates will be contacted.
• Kindly use your IOM email account for us to easily identify that you are internal candidate (first tier candidate) referring to this advertisement and VN# JOR/016/2023.
• Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website by 15 March 2023 at the latest, referring to this advertisement and VN#JOR/016/2023, Akhtaboot 155803 , for an application to be considered valid, IOM only accepts online profiles duly completed in Akhtaboot website for External Candidates.

Posting period:

From 1st March – 15th March

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