Technical Coordinator
IRIS Technology, having main offices in Riyadh and Amman, and a local presence in various Middle Eastern countries is a system integrator specializing in IT solutions for SMEs, Enterprises, and ISPs, servicing clients in the Middle East and the Gulf Council countries since 2011. , partnering with industry giants in the fields of Cyber Security, Networking, Infrastructure, and Cloud Solutions.
An IT Technical Coordinator for an IT Company that serves customers is responsible for overseeing the technical aspects of the company's services to ensure that customers receive quality IT support and solutions. The job description for an IT Technical Coordinator in this context typically includes the following responsibilities:
- Coordinating customer IT projects: The IT Technical Coordinator is responsible for planning, scheduling, and managing IT projects for customers from beginning to end, ensuring that they are completed within the defined scope, budget, and timeline.
- Providing technical support: The IT Technical Coordinator is responsible for providing technical support to customers, either remotely or on-site, and ensuring that customer issues are resolved in a timely and efficient manner.
- Managing IT service delivery: The IT Technical Coordinator is responsible for managing the delivery of IT services to customers, ensuring that they meet the customer's requirements and expectations.
- Conducting customer needs assessments: The IT Technical Coordinator is responsible for conducting needs assessments with customers to determine their IT requirements, and for recommending appropriate solutions.
- Developing technical documentation: The IT Technical Coordinator is responsible for creating and maintaining technical documentation for customers, such as user manuals, technical specifications, and system diagrams.
- Training and support: The IT Technical Coordinator is responsible for providing training and support to customers who use IT systems, ensuring that they have the necessary skills and knowledge to use the systems effectively.
- Managing relationships: The IT Technical Coordinator is responsible for building and maintaining relationships with customers, and for ensuring that customer expectations are managed effectively.
To perform these duties, an IT Technical Coordinator should have a strong technical background, excellent communication skills, familiarity with CRM and ERP, a minimum of 2 years of experience in the same field, and experience in project management and leadership. A bachelor's degree in Computer Science, Information Technology, or a related field is typically required, along with relevant experience in IT coordination or project management in a customer service environment. Additionally, experience in customer service and relationship management would be beneficial.
