شركة زين للاتصالات تعلن عن حاجتها لموظفين كول سنتر لا تشترط الخبرة

24 فبراير، 2023

0 6 دقيقة واحدة

//شركة زين للاتصالات تعلن عن حاجتها لموظفين كول سنتر لا تشترط الخبرة

Call Center Technical Agent – ISP (Part-time)

Amman

Description

Zain Jordan is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.
Your daily tasks will be:
– Providing technical assistance to customers subscribed to Enterprise, Broadband , ETTH, FTTH and Hosting services

– Providing assistance concerning billing and service terms and procedures to customers

– Resolving the customers problems through guidance, recommending proper solution(s), and proposing adequate enlightenments in a timely and effective manner.

– Conducting campaigns with various purposes such as research, customer satisfaction and retention …etc, aiming at enhancing customer’s experience and their loyalty to Zain.

– Extending job knowledge by constantly following up on the new offered services and products by Zain and other competitors through attending training sessions, applying self-learning techniques …etc.

– Promoting Zain’s current and new offers, products, and services by approaching customers in a professional manner, gaining their interest, and perceiving their preferences and necessities in order to provide them with the right offers that match their needs.

– Performing other duties related to the job as assigned by the direct supervisor.- Working Hours will be 6 to 8 hours / per day as a max.

What Do You Need to Qualify

The suitable candidate should fit the below requirements:
– 0-3 years’ experience in a related field
– Holding a Bachelor’s degree of one of the below majors: