Programme Policy Officer – Service Provision and Common Feedback Mechanism (CFM)

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Background- WFP Palestine Country Office

Over the past five years, socioeconomic conditions in the State of Palestine have deteriorated and a protracted protection and humanitarian crisis has undermined the food security of millions of Palestinians. 1.8 million people are food insecure across Palestine and the aid dependency ratio is increasing. Rising inflation, linked to the COVID-19 pandemic and now also spurred by the Global Food Crisis, has contributed to reductions in the purchasing power of Palestinians and increased food insecurity. For Palestinians engaged in agriculture and herding, climate-related obstacles, including droughts and rising temperatures, increasingly impede productivity.

Building on the strengths of its 2018-2022 country strategic plan, WFP Palestine’s new plan for 2023–2028 will address the needs of Palestinian communities through a humanitarian‑development–peace nexus approach, responding to immediate humanitarian needs and simultaneously addressing longstanding socioeconomic vulnerability.

While food assistance, through cash-based transfers and in-kind food to meet essential needs, remains WFP’s largest activity, this will be complemented by livelihood and resilience building interventions to address issues of poverty and poor labour-force participation, which have been identified as one of the key drivers of poor access to food, and to strengthen resistance to shocks. Nutrition integration will be integrated throughout the programme, to address immediate and underlying causes of micronutrient deficiencies.

WFP Palestine has demonstrated longstanding commitment and contribution to the strengthening of capacity at the national level, through strategic partnerships with various government line ministries, to enhance the consideration of food security, shock-responsiveness and nutrition-sensitivity in national systems, programmes, policies and plans. WFP is engaged in joint programming and implementation with other United Nations agencies. Under the new CSP, WFP is expanding its enabling services – in the form of a CBT platform, CFM, logs sector – to continue supporting the wider humanitarian community to achieve collective outcomes and continue supporting the people we serve.

JOB PURPOSE

The Programme Policy Officer is responsible for supporting the management of the WFP programmes and operations as well as the services portfolio that are offered to external partners: these are mainly focused on cash-based-transfers (CBT) and community feedback mechanisms (CFM).

He/she will be responsible to manage the initiatives and projects that are set to strengthen the Office capacity to respond to WFP beneficiaries and partners’ needs, in a effective and integrated manner.

The Programme Policy Officer is also responsible for coordinating the country office’ efforts to better integrate gender and protection in its programs.

Key functions

Service Provision

• Manage the day-to-day service provision operations, mainly based on Cash-based transfers, as per the standard operating procedures implemented by the country office
• Perform service provision monitoring activities, ensuring service quality standards are met and areas for improvement and optimization detected.
• Timely detect gaps, delays, and risks in service provision and address them as needed, in consultation with CO stakeholders.
• Work closely with the service provision contracting focal point and map service provision opportunities by liaising with both clients (external) and other WFP units (internal).
• Participate in humanitarian platforms to advocate for WFP’s partnership for expansion of service provision
• Develop and implement a proactive feedback communication channel to update all partners on the status of their service requests.
• Advocate for the use of the WFP platform
• Disseminate appropriate products to relevant audience (internal and external) to inform on service provision activities and enable an informed and consistent decision making.

Partnerships and interagency collaboration on Protection and Common Feedback Mechanism:

• Contribute to the implementation and management of an effective and integrated interagency community Feedback Mechanism while continuously identifying areas of improvement and optimization.
• Support the Head of Programme in defining the CFM strategy and implementation plan
• Develop and continually improve CFM Standard Operating Procedures (SOPs) for third party providers and WFP Country Office, that outline clear protocols and procedures for management of complaints/feedback received through the CFM.
• Work with all concerned stakeholders to define and/or identify referral pathways both internally and with other CFM systems within the context
• Represent WFP in interagency fora on protection.
• Promote partnership with and cross-learning from cooperating partners on integrating protection in food security activities.
• Liaise with protection partners on analysis, capacity development, referral procedures and pathways.

Programme support to integrate Gender and Protection:

• Provide strategic and technical support for the mainstreaming of protection and Gender across WFP operations in the country.
• Support the country office and cooperating partners to integrate protection and Gender (integration of women’s participation and gender equality) in assessments, monitoring, implementation, evaluation, and reporting tools.
• Contribute to the design and implementation of approaches related to information provision, community consultation, feedback, and complaints mechanisms.
• Support the country office and cooperating partners to implement good practice in data protection and privacy.
• Develop tools for protection and gender integration, monitoring and reporting as needed

Capacity strengthening:

• Map capacity strengthening needs for both partners and WFP staff
• Provide mentoring and support to staff in relevant functional areas.
• Document lessons learned and best practices in managing the service provision operations and the integrated Common Feedback Mechanism.

STANDARD MINIMUM QUALIFICATIONS

Desired Experience for Entry into the Role

• Experience in analyzing operational context and trends (including end to end service provision operations)
• Strong capacity in establishing and sustaining relationships with diverse stakeholders.
• Strong analytical, writing and communication skills.
• Knowledge of UN system policies and functions pertaining to promotion of gender, protection, accountability and inclusion risk mitigation and good practice.
• Capacity and experience to work an UN interagency context.

Education: Advanced University Degree in one of the following disciplines: Social Sciences, International Development, Political Science, Law or related field; must have specialization in protection, gender and/or human rights related fields

Experience: 6-8 years or more of solid, responsible, and relevant work experience in humanitarian organizations and operational implementation including service provision operations, management of integrated Common feedback Mechanism and integration of protection/gender in humanitarian sector.

Knowledge & Skills

• In-depth knowledge and operations experience in managing efficient service provision system.
• Knowledge and experience of cash -based transfer operations.
• Demonstrated field experience working on service provision operations, managing interagency CFM.
• Experience in building strong relationship with stakeholders.
• Understanding of food security programming, previous experience with WFP or any of its partner is a strong asset.
• Demonstrated skills in diplomacy and negotiation
• Innovative and self-driven with strong commitment to results.
• Languages: Oral and written working knowledge of English. Knowledge of Arabic language is an asset.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
• Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
• Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
• Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.

People

• Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
• Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
• Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
• Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).

Performance

• Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
• Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
• Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
• Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.

Partnership

• Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
• Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
• Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
• Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

DEADLINE FOR APPLICATIONS

By CoB of 10th March 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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