Information Management Senior Coordinator

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in
hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping
people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary
Mercy Corps has been operating in Jordan since 2003. In partnership with civil society organizations, the private
sector, and the government, Mercy Corps Jordan has reached more than 3.4 million Jordanians and displaced
populations in the country. Working throughout Jordan, Mercy Corps is driven by the mission to contribute to the
emergence of a peaceful, resilient and prosperous Jordan which is inclusive of youth and women. We seek to
build a future for Jordan in which all people feel secure, believe in the goodness of communities and institutions
around them, and are on a sustainable path toward economic self-reliance. Our strategic directions focus on
promoting strong communities and governance, peace and social cohesion and environmentally sustainable and
inclusive economic growth. Globally, Mercy Corps has made a high-level commitment to achieving greater impact
through evidence and learning, adaptive management, using data driven evidence to demonstrate results and
contribute toward solving complex global challenges.

General Position Summary
The Senior Information Management Coordinator is a member of the Program Performance and Quality (PAQ)
Unit. S/He is responsible for: 1) providing oversight of country-level data and information management process
and technology solutions, 2) supporting their maintenance -for both Mercy Corps Jordan and partners – ensuring
the quality of the portfolio’s MEL information management systems, and 3) ensuring effective information sharing
to help Mercy Corps Jordan programs improve and prove adaptive management strategies and effectiveness of
its interventions and approaches.
The Senior Information Management Coordinator is an integral part of MCJ’s programs team, and is positioned
inside the PAQ Unit to support projects and programs to improve data and information management processes.
Under the leadership of the Senior MEL Manager, the Senior Information Management Coordinator supports the
design and implementation of a holistic MEL system that aligns technical software needs (data collection, storage,
analysis and visualization) and acts as a key contributor in helping MCJ MEL teams solve Data Management and
tech challenges related to data collection, integration and manipulation, dashboarding, and mapping, ensuring
capacity building is available to program staff and learning materials are relevant to program efforts; lead
refreshers/training sessions as appropriate, Support the establishment of a data-visualization agenda that
prioritizes and schedules the release of digital products reflecting program activities and impact, support linking
the MC T4D global agenda and initiatives to MCJ program implementation processes. This includes addressing
individual programs needs and gaps through the use of stakeholder consultations, identifying and documenting
mercycorps.org
demands in MEL-tech initiatives, and evaluating solutions (products, software, skill-building) to best position the
T4D initiatives inside the portfolio.

Essential Job Responsibilities:
GENERAL
● Maintain all technological components of MCJ Information Management Systems and digital data
collection platforms, data flow matrix, tool updates and requests, analysis syntax and dashboards.
● Work closely with the MEL focal points to digitize all surveys and needed tools and provide them on time.
● Lead the development of MCJ programs, MEL technology plans, and data protection in collaboration with
MEL focal points.
● Support MEL focal points in facilitating data demands to ensure that data is correctly fed into information
management data flows.
● Tool and retool the MCJ Information Management System to adapt to changing demands.
● Ensure that appropriate supervision workflows are in place to guarantee that data is collected
comprehensively and with high quality.
● Establish data validation pre-collection (in digital data collection tools) and post-collection (validate
incoming data in the database for completeness, duplications and missing and data quality).
● Prepare regular visualized reports that represent recent MCJ programs results, statistics, and metrics in
coordination with MEL focal points.
● Build and run a quarterly and annual data pipeline to facilitate the automatic or semi-automatic cleaning of
incoming data, including the calculation of all routine monitoring indicators and other variables as
requested.
● Ensure the back up and re-import of clean data into the databases on a quarterly basis.
● Manage integration or interoperability of all principal data collection and management systems in the MCJ
programs.
● Create replicable statistical data analyses and dashboards of high quality and right-fit rigor to improve
MCJ programs’ impact through data-driven decision making both through self-initiative and on-demand.
● Ensure program compliance with all applicable data protection principles and guidelines and observe data
confidentiality and anonymity regulations.
● Establish safe data access and sharing processes between Mercy Corps and partners in line with
management requirements and data protection principles and guidelines.
● Oversee the training of program staff on data collection and use processes and tools.
● Provide one-on-one support to program managers and team leaders to improve their data literacy and
problem-solving capacity for evidence-driven management.
● Build the capacity of local partner organizations through ongoing support on the MEL data cycle, data
flows, data pipelines and adaptive management.
● Actively participate in Jordan MEL community of practice and support other MEL teams where needed.
● Oversee the responsible management and maintenance of ICT equipment in the MEL teams according to
Mercy Corps asset management policies and procedures.
● Manage the purchase/subscription and renewal of technology softwares and platforms used in MCJ
● Prepare a data protection plan in coordination with MEL focal points.
● Ensure compliance with security procedures and policies as determined by country leadership.
● Proactively ensure that MEL team members operate in a secure environment and are aware of policies.
● Others as assigned

SECURITY
● Ensure compliance with security procedures and policies as determined by country leadership.
● Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING
● As part of our commitment to organizational learning and in support of our understanding that learning
organizations are more effective, efficient, and relevant to the communities they serve, we expect all team
members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO PARTICIPANTS
● Mercy Corps team members are expected to support all efforts toward accountability, specifically to our
participants and to international standards guiding international relief and development work, while
actively engaging participants' communities as equal partners in the design, monitoring, and evaluation of
our field projects.

Accountability
Reports Directly To: Senior MEL Manager.
Works Directly With: MEL Coordinator, MEL Officers, MEL Assistants, IM Officers, program leads, partner
organizations.

Knowledge and Experience
● Bachelor’s degree in applied math, data science, computer science, statistics, economics, or related field
with information management and quantitative analysis focus required.
● At least 5 years of work experience in relevant work including at least two years in Monitoring, Evaluation
and Learning (MEL) in the international development sector
● Proficiency in designing and maintaining relational databases and case management platforms required.
● Proficiency setting up case management systems in CommCare as a data collection and management
platform strongly preferred.
● Experience implementing feedback loops to mobile users through case management platforms is a plus.
● Excellent and demonstrated data wrangling, analysis and visualization skills using MS Excel required.
Excellent command of SQL or Tableau Prep, Stata or R, Google Sheets and Queries,Powerbi and
Tableau strongly preferred. Solid foundation of statistics, probability and counterfactuals strongly
preferred. Proficiency working with APIs is a plus.
● Demonstrated experience building data pipelines (including automated wrangling and integration) is
required.
● Demonstrated competencies in effective data communication, critical thinking, training, and coaching
required. Strong team coordination, listening and consensus building competencies required.
● Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently
and cooperatively with team members.
● Fluent in both spoken and written English. Arabic written and spoken is essential

Success Factors
The successful Senior Information Management Coordinator will combine excellent technical skills in information
management and quantitative analysis with outstanding problem solving and facilitation skills. They will be able to
simultaneously pay attention to detail while keeping a strategic vision. They will be able to identify, communicate,
document, and implement rigorous solutions to complex problems. They will have proven experience in capacity
building and enabling non-technical teams to improve their analytical thinking. They will be able to leverage
systems, evaluative, cartesian/decomposing, algorithmic/process, and design thinking as appropriate to improve
the effectiveness of information management in the program and in the program.

Living Conditions / Environmental Conditions
The position is based in Amman, Jordan and it may require up to 15% to travel regularly to Mercy Corps field
offices and project sites. Mercy Corps team members represent the agency both during and outside work hours
when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct
themselves in a professional manner and respect local laws, customs, and MC's policies, procedures, and values
at all times and in all in-country venues. Fostering a diverse and open workplace is an important part of Mercy
Corps’ vision.

Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities
we serve, we empower all team members to dedicate 5% of their time to learning activities that further their
personal and/or professional growth and development

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to
enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are
better able to leverage the collective power of our teams and solve the world’s most complex challenges. We
strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves,
reaches their potential as individuals and teams, and collaborates to do the best work of their lives. We recognize
that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more
diverse, equitable, and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek
out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained
global impact. We are committed to providing an environment of respect and psychological safety where equal
employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color,
gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including
HIV/AIDS status), marital status, military veteran status, or any other protected group in the locations where we
work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members,
community members, program participants, or others, are treated with respect and dignity. We are committed to
the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN
Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not
tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our
commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a
professional manner, respect local laws and customs, and adhere to Mercy Corps Code of Conduct Policies and
values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon
hire and on an annual basis.

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