Customer Service Agent – Clearing Team

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

• Locate customer enquiries to the correct channels
• Handling appeals review
• Identify Fiat-related issues, and create a refined description of each case to transfer to the handler
• Reply customers via chat and email platforms to resolve cases from responses from relative teams

Requirements:

• Bachelors' College degree or above.
• Minimum 1 year experience, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
• Confidentiality is the priority; High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and teamwork spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Non-criminal record and non-negative feedback from previous working experience check.

Working at Binance

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organisation
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

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