Customer Services Manager (UAE Nationals Only)

16 فبراير، 2023

0 1 3 دقائق

الوصف الوظيفي

GE Gas Power

Welcome to tomorrow's energy—today!

Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.

Diversity at GE

We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.

Our approach to diversity will be based on the following objectives:

• Our employees – to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.

• Our workplace – to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.

• Our community – to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.

This Customer Services Manager (CSM) job is part of talent development and progression for UAE Nationals within Gas Power business of GE. The CSM will primarily work ADNOC Power Plant in Ruwais but besides this will also support Umm ul Naar and Al Taweelah power plants. There will be a training program for CSM certification to help equip with right knowledge, tools and resources. The CSM position will be based in Abu Dhabi and the incumbent will be required to travel to the sites based on the requirements. The scope Includes all types of maintenance service with safety, quality, on time delivery, and within budget. There is moderate autonomy within the role. Operational judgment and good analytical skills are required to achieve outcomes required.

Job Description

Establish and maintain contact to provide on-going technical and business support to the sites…. i.e. ADNOC Ruwais Power Plant, Umm ul Naar and Al Taweelah Power plant.
Planning and execution of outages/overhauls/inspections (Events) of Power Generation and allied equipment.
Event parts/repairs planning to execute with Safety, Quality, on time Delivery and within Budget
Parts, repairs and resources demand placement, verification & forecasting
Conducting pre outage risk reviews and outage readiness reviews
Coordinating with engineers for tech issues resolution and delivering Conversions, Modifications or Upgrade scopes. Coordination of activities in case of technical issues during outage/ project execution and operation
Focal point for customer including concluding Customer Successful Outage Meeting Agenda/Template
Post outage reviews with customer and GE internal functions
Managing Non-Conformity Reporting (NCRs)
Reviewing job cost estimates during commercial phase of any proposal submission to the assigned customers
On time billing and cash collection
Financial pacing / cost classification
Inventory management at site to maintain reliability of sites
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services to improve on customer experience