Automotive Operation Manager

16 فبراير، 2023

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الوصف الوظيفي

Roles & Responsibilities of the Operational Manager

Ensuring the successful and effective management of the operations of D Luxe Lube, along with

managing the needs of the stakeholder. The Operations Manager is expected to analyze space and employee requirements and monitor process workflow, and to ensure that a safe and healthy work environment is maintained.

· Design, manage and improve strategic and operational objectives;

· Ensure all operations within Lube are carried on in an appropriate, cost-effective way in line with the vision and mission of the D Luxe brand;

· Effective management of stakeholder communication and needs;

· Improve operational management systems, processes and implement best practices in the industry;

· Improve profitability of the operations through strategies covering pricing strategies, cost efficiencies, enhanced customer experience and improved footfall;

· Timely identification, assessment and evaluation of risks to the Lube operations and proposing recommendations for risk treatment;

· Oversee purchasing, inventory management and warehouse efficiency;

· Support the organization’s processes remain legally compliant;

· Manage budgets and forecasts for Lube operations;

· Implement controls to monitor the quality assurance objectives;

· Implement and monitor service KPIs;

· Implement innovative ways to enhance quality of customer service and satisfaction;

· Identify and propose training needs of staff;

· Troubleshoot and resolve customer concerns;

· Problem-Solve and resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures; and

· Support the group Finance & HR function with documentation requirements and reporting requirements.