Assistant Laundry Manager

Due to local labor law, applicants must hold work authorization for Jordan, namely a Jordanian ID
Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experience for both our guests and employees. Because of our employee-centric approach, Four Seasons has been listed in the FORTUNE Magazine “100 Best Companies to Work For” rankings every year since 1998.
Qualification Requirements

• Three to five years’ experience in a hotel related environment or relevant supervisory experience.
• High school or equivalent, a hospitality degree is preferable, however, not essential if applicants have previous relevant work experience.
• Solid knowledge of managing laundry department.
• Attention to details including grooming.
• Good communication and interpersonal skills.
• Good Command in Arabic and English languages.

Job Functions

• To assure that all rooms and F&B linen, guest clothing and employee uniforms are cleaned in a timely and cost efficient manner.
• To oversee all aspects of the laundry/valet department including interviewing, training and conducting performance evaluations and disciplines staff when needed.
• To develop the daily production schedules, Develops daily production schedules, assesses priorities for each type of linen that needs to be laundered.
• To assign staff to complete the activities needed for the day.
• To assist in monitoring and controls all expenses and maintenance costs and assures that financial goals are being met.
• To ensure that processing quality standards are met and takes proper action with our third party linen vendor when any quality concern arises.
• To coordinate with the outsource laundry in terms of delivery, receiving, billing, quality and maintaining an excellent level of cleanliness.
• To ensure communications and follow-up on any glitch, guest requests or special requirements.
• To resolve the guests glitches, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
• Coordinates monthly Linen inventories for Rooms, SPA and F&B departments. Compile data and purchase orders to maintain adequate par levels.
• Conduct periodic Uniform inventories for all uniforms in the hotel. Compile data and purchase orders to maintain adequate par levels.
• Conduct Valet/Laundry supplies Inventories, and order supplies as needed.
• Assures that equipment is properly maintained with the assistance of the Engineering team.
• Ensure all transactions are reconciled with proper approvals and endorsements.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Includes wearing proper PPE (gloves, masks, and goggles) while handling used linen, cloths and Towels.
• Responds swiftly and effectively in any hotel emergency or safety situation.

What To Expect From Your Work Experience…You Will

• Be part of a cohesive team with a singular focus on creating the best guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Amman and worldwide with our company
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program

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