E-commerce operator

14 فبراير، 2023

0 1 دقيقة واحدة

E-commerce operator

الوصف الوظيفي

On-line store – Waterstore.ae is looking for Content specialist & E-commerce operator.

Mission – to provide high quality services for our customers starting from unique and modern content on our website, completing with excellent after-sales experience.

As a Content specialist to provide best quality product information on the website Waterstore.ae.

As an E-commerce operator to provide client assistance through e-mail and telephone, in order to help customers to make their pre-purchasing decision.

Duties and responsibilities:

To produce, optimize and publish products on our website, ensuring that visitors have seamless and positive user-experience
To collect, classify and edit high quality information according to the product description – images, videos, technical information.
To update the existing products on website according to requirements (prices, text, images)
Professionally handle incoming requests from clients. To provide all necessary information about products on the website by e-mail and telephone by request during the income calls and on-line orders placed on our website, i.e. technical details about products, as well as availability, prices, discounts, shipment information.
Maintenance and updating of customer portfolio data in CRM.

المهارات

Requirements:

Fluent English (written and spoken). Other languages will be considered as an advantage.
Computer literacy – standard Office applications (MS Office, Excel), experience with online searches, elementary knowledge of image redaction tools (Paint, Adobe Photoshop, screen image tools). Experience in managing CRM platforms will be considered as an advantage.
Well-organized, able to work with deadlines. Customer-oriented
Experience in content writing and using web admin panel. (Considered as an advantage or at least 12 months)
1.5-3 years of work experience, ideally in on-line stores.
Experience in retail sales. (Considered as an advantage or at least 6 months)
Bachelor degree or above in business administration/ marketing/ journalism or related fields (considered as an advantage)