Project Associate, Cultural Orientation

Project Associate, Cultural Orientation

Vacancy Notice

Open to Internal and External Candidates

Position Title	Project Associate, Cultural Orientation
Classification, Position Grade	General Staff, Grade G7
Duty Station	Jordan, Amman
Type of Appointment	One Year Fixed Term (OYFT), with possibility of extension
Date of Issue	13 February 2023
Closure Date	27 February 2023
Vacancy No.	JOR/010/2023
Organizational Unit	Resettlement Support Center – Middle East & North Africa (RSC – MENA)

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Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Organizational Context and Scope

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM provides a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight and guidance to IOM’s global support to all resettlement programs.

Context:

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for the Middle East and North Africa (MENA) region. RSC MENA prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) Officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

IOM Cultural Orientation unit offers Cultural Orientation training to individuals resettling to Australia, the United Kingdom, Switzerland, Italy, France, Spain, Germany and a few other European countries in the MENA region.

Under the direct supervision of the Project Coordinator, Cultural Orientation, the Senior Project Assistant will provide overall support to the Cultural Orientation unit and will be responsible for the following functions:

Core Functions / Responsibilities:

1. Supervise up to two teams of RSC MENA staff members undertaking cultural orientation activities in an assigned area or areas, such as training, scheduling or childcare services, including overseeing staff development processes such as hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of cultural orientation activities.
2. In relation to cultural orientation training, oversee training activities, prepare staff members to provide training for a range of resettlement countries and provide technical assistance and support as they undertake training activities. As needed, conduct training throughout the region, draft training lesson plans in accordance with RSC MENA cultural orientation objectives, ensure that student-centered activities are featured in all cultural orientation classes throughout the region, assist in the development of teaching materials, visual aids and bulletin boards supporting the curriculum, maintain inventories of instructional supplies and order required materials on a regular basis.
3. Oversee cultural orientation scheduling activities for RSC MENA, including, if assigned, ensuring that all individuals requiring cultural orientation classes are provided with the opportunity to attend, that circuit rides are planned and carried out in an efficient and effective manner and that logistical circuit ride support is provided when necessary. Train staff members undertaking cultural orientation scheduling on using START and reports to monitor relevant pipelines and plan cultural orientation circuit rides and monitor their work on a regular basis.
4. Oversee cultural orientation childcare activities for RSC MENA, including, if assigned, overseeing staff members providing childcare services, ensuring childcare services are in line with the quality standards of RSC MENA, ensuring childcare spaces are appropriate, adequate and well-maintained, training childcare staff members to conduct basic cultural orientation activities designed for children and monitoring the work of childcare staff members.
5. Through oversight of quality check (QC) measures, ensure START is updated as needed with cultural orientation related information, including scheduling data and case updates. Produce regular reports on cultural orientation activities, including program narratives and statistical reports.
6. Utilizing reports, oversee regular QC of case files and data in START to ensure the accuracy of all case information, the RSC’s compliance with all USRAP and RSC SOPs and that processing pipelines are as short and efficient as possible, with expedited cases progressing as needed. Proactively address cultural orientation-related backlogs or other issues in coordination with RSC management.
7. Liaise as needed with other teams and units in RSC MENA and with external partners such as USCIS, the Refugee Processing Center (RPC), panel physicians, the US Embassy, and the United Nations High Commissioner for Refugees (UNHCR). Prepare unit statistics and report regularly to RSC MENA management on relevant activities, problems and solutions related to the workflow and processing pipeline.
8. Train other cultural orientation team members as needed to efficiently and effectively manage and undertake activities related to cultural orientation training, scheduling and childcare and to oversee cultural orientation teams and activities.
9. In order to develop and maintain cultural orientation training-related skills, participate in and contribute to teacher trainings and staff development seminars and engage in self-directed study for professional development, including reading resettlement updates, language tutorials, attending cultural orientation-related workshops and seminars.
10. Undertake duty travel as needed to conduct activities related to cultural orientation, for meetings and to participate in training.
11. Demonstrate a comprehensive understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial and unbiased during all interactions with applicants, colleagues and partners. Support the development and implementation of SOPs as needed.
12. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
13. Perform such other duties as may be assigned.

Education & Experience:

• Completed secondary education required with six years of working experience.
• Bachelor’s degree in Social Sciences or related field with four years of working experience.

Skills & Technical:

• Delivers set objectives in hardship situations.
• Ability to use own initiative and work under pressure with minimum supervision.
• Strong interpersonal and communication skills
• Attention to detail and ability to organize.
• Self-motivated and objective driven.

Languages:

• Thorough knowledge of English and Arabic

Required Competencies

Values

• Inclusion and respect for diversity respects and promotes individual and cultural differences.
• encourages diversity and inclusion wherever possible maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 2

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results produces and delivers quality results in a service-oriented and timely manner is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way

Managerial Competencies1 – behavioral indicators level 2

• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.
• Empowering others and building trust creates an atmosphere of trust and enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicate a clear strategic direction.

Other:

• Any offer made to the candidate in relation to this vacancy notice is subject to funding

confirmation.

• Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable. In addition, a clearance from the local government (“Court Clearance”) needs to be provided by the applicant.

How to apply:

• Interested Internal candidates (active staff members and staff holding a daily contract) need to submit their application plus a cover letter to [اضغط هنا لمشاهدة البريد اﻹلكتروني] by 27 February 2023, their updated IOM Personal History (PH) Form or E-recruit Internal Candidate profile generated from PRISM Portal indicating the vacancy number JOR/010/2023 as mentioned in the subject line. Any application without this information in the subject line will be excluded from the applications. Only shortlisted candidates will be contacted. Kindly use your IOM email account for us to easily identify that you are an internal candidate (first tier candidate) referring to this advertisement and VN# JOD/010/2023.

• Interested external candidates are invited to submit their applications plus a cover letter via Akhtaboot website by 27 February 2023 at the latest, referring to this advertisement and VN#JOD/010/2023, Akhtaboot # 155527, in order for an application to be considered valid, IOM only accepts online profiles duly completed in Akhtaboot website for External Candidates.

Posting period:

From 13 February 2023 – 27 February 2023

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