Marine IT Support

Marine IT Support

الوصف الوظيفي

2-4 years of IT experience with a focus on vessels / ships desktop/helpdesk support.

Knowledge of IT support and services for vessels and marine industry is preferred

Certification in ITIL MCSE is preferred.

Technical depth and a customer-first mentality, with the passion to take the initiative to own and resolve customer issues, provide technical support and advice for the development, testing and deployment of marine products globally.

4-6 years plus experience in Application Support role

Ability to apply subject matter knowledge and previous experience to solve a variety of common system and application functional issues.

Great written/oral English skills. If you speak an additional language do not forget to mention it

With attitude towards performance are equally important. You consider yourself to be forthcoming, energetic and a good team player, and you reflect yourself in our core values of Respect, Ambition, Curiosity and Smile & Joy.

Candidates should be installing and configuring computer systems, diagnosing hardware and software faults and solves technical and applications problems, either over the phone or in person.

Ensure that all customer inquiries and issues are solved correctly and in a prompt and professional manner

Work to create any relevant support material for the team

High level of confiedentiality

Excellent communicator, both oral and written

Strong problem solving and communication skills

Enjoy being the first line of support and troubleshooting issues

Strong analytical skills to investigate and resolve customer support tickets

Able to multi-task efficiently under time pressure

Able to work with cutting edge technology and assimilate information rapidly

Proven experience in managing a service and support focused team culture

Work closely with the IT Support manager in standardizing technical operating procedures to continually improve the quality of technical services provided to the users.

Handle assigned incidents reported by vessels and escalate to relevant IT team and/or vendor as required.

Adopt and apply professional strategies and policies within the area of responsibility in accordance with management directions.

Prepare the required support documents, report and update solutions to avail adequate documentation for problem solving and supporting users effectively.

With yellow fever vaccine is an advantage

With Seamans book is an advantage

Capacity to travel internationally is an advantage

Respectful and Energetic

المهارات

QUALIFICATIONS:

Marine IT Expert

Required Technical and Professional Expertise MS SQL Server, My SQL, Dynamo DB, SSRS,

Working knowledge of Stored procedure

Experience with Git and DevOps

Linux Server Management

Network general knowledge: TCP/IP, load balancers, certificates, firewall.

Preferred Language skills: AL Language, C# ASP.net with understanding of WCF is a plus, CSS/JavaScript/HTML5 frameworks

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الهندسة البحرية

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

تكنولوجيا المعلومات

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

الجنسية

أسبانيا; الاتحاد الأوروبي; بنما; دول أوروبا الغربية; روسيا

العمر

الحد الأدنى: 18 الحد الأقصى: 55

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