وظائف الأماراتوظائف بيت الامارات
Client Support Executive
Client Support Executive
الوصف الوظيفي
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
المهارات
- Previous association with a company in the role of a customer service executive or representative.
- Familiarity with CRM systems and practices.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
- Ability to multi-task, prioritize, and manage time effectively.
- Well-versed in handling digital tools and modern computer hardware.
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- خدمات تكنولوجيا المعلومات
- طبيعة عمل الشركة
- غير محدد
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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