وظائف في الاردنوظائف موقع كلمنينا
Technical Support Engineer
Responsibilities
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Document knowledge in the form of knowledge base tech notes and articles.
- Work with the messaging, IT, engineering directors, and support team to address any recurring technical issues.
- Update the ticketing system, ensuring the call has been logged and all notes, progress, and required actions have been recorded.
Qualifications
- Communication skills (communicating with subsidiaries, clients, HQ and other stakeholders frequently).
- Research skills (to research technology-related issues, S/W updates, features, etc…).
- Customer/Technical support background.
- Strong customer service approach and team player.
- Working experience in enterprise technical support, IT support, or as a technical engineer.
- Excellent problem-solving skills.
- Excellent written and verbal communication skills.
- Good knowledge of messaging systems and protocols.
- Knowledge of SMPP protocol.
المهارات المطلوبة
- خدمة العملاء
- Communication Skills
- Customer Decision Making
- Technical Support
تفاصيل الوظيفة
- الموقع عمان – الأردن
- القطاع
الأعمال إدارية وخدمة العملاء - نوع الوظيفة دوام كامل
- الدرجة العلمية بكالوريوس
- الخبرات 1 – 3
- الجنسية
غير محدد
