TEC Operations Assistant (RTBI/SCOPE) SSA4, Dolow
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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
Posting Date:
Date of Issue: February 9, 2023 Closing Date: February 22, 2023
Why Join WFP?
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.
This position is open to qualified Somali candidates. Female candidates, in particular, are encouraged to apply.
Job Purpose
To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.
Duties and Responsibilities:
- Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.
- Install, configure and test Realtime Biometric Identification (RTBI) kits.
- Develop technical skills and knowledge and build awareness of industry developments.
- Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
- Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Units (Programme, Logistics, Administration, Finance, Procurement).
- Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff.
- Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
- With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
- Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
- Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology (TEC) policies, procedures, systems and tools are correctly applied to support them.
- Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC.
- Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.
Do you meet the minimum requirements?
Education: Completion of secondary school education. A post-secondary certification in Computer Science, Management Information Systems or related field is desired.
Experience: A minimum of four (4) years progressive work experience in system and equipment maintenance or related functions.
Experience resolving level 1 IT related issues.
Language: Fluency in both written and oral communication in English and Somali is the requirement
Knowledge and Skills
- Basic training or experience in standard Beneficiary and Transfers Management systems.
- Good communication and interpersonal skills
- Able to produce organized and accurate technical work.
- Capacity building skills
FUNCTIONAL CAPABILITIES
| Capability Name | Description of the behaviour expected for the proficiency level |
| Governance, Strategy and Architecture | Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems |
| Change Implementation, Project management, Planning and Optimization | Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process. |
| Technical Expertise | Understands technical aspects of own job and applies them in a thorough and systematic manner to analyze customer’s technical issues and offer value adding advice and/or solutions. |
| Service Management | Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction. |
| Client Management | Demonstrates working understanding of existing hardware, software, servers and network management to resolve users’ routine problems using WFP’s established processes and tools. |
| Procurement and Contract Management | Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria. |
Terms and Conditions:
11 Months (Initial)
Application Instructions:
Interested and qualified candidates are requested to submit online applications through E-Recruitment.
Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.
WFP does not charge any application fees to candidates.
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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
