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IT SLA Coordinator - وظيفتي
وظائف الخليجوظائف بيت قطر

IT SLA Coordinator

IT SLA Coordinator

الوصف الوظيفي

IT SLA Coordinator (Arabic – L3)

The role of the SLA Coordinator is to ensure that all service level agreements (SLAs) for information technology services across/inside the organization and its entities are delivered according to specifications.

Key responsibilities of an SLA coordinator include, but are not limited to the following:

  • SLAs Developing, managing, and administering service management best practices.
  • Monitoring SLA performance for compliance with organizational needs and requirements.
  • Facilitating communication between the IT department and its clients to define and maintain the SLAs required for each business unit.
  • Provide L3 Technical Support to all Entitles and acting as a team leader for the IT Helpdesk team

الوصف الوظيفي

المهارات

  • Excellent written and oral proficiency in Arabic and English languages are mandatory

Requirements

  • University degree or diploma in the field of computer science, information sciences, or related field
  • Minimum 8 years equivalent work experience.
  • Certifications in Cisco, Microsoft, and Cisco are added advantage.
  • Exceptional knowledge of computer hardware, including Server class machines.
  • Deep-seated experience with desktop and server operating systems.
  • Extensive application support experience
  • Working knowledge of a range of diagnostic utilities, include Microsoft and Linux.
  • Demonstrated progressive experience in the management of a technical support team.
  • Proven track record of developing and providing Service Level Agreements and Help Desk deliverables.

Personal Attributes

  • Solid relationship management and performance management skills.
  • Ability to motivate and direct staff members and subordinates.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, good focus on listening and questioning skills.
  • Strong documentation skills.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language to non-technical End Users.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to prioritize effectively and execute tasks efficiently when under stress.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment

المهارات

تفاصيل الوظيفة

منطقة الوظيفة
قطر
قطاع الشركة
أمن المعلومات و الشبكات; خدمات تكنولوجيا المعلومات; الاتصالات والشبكات
طبيعة عمل الشركة
صاحب عمل (القطاع الخاص)
نوع التوظيف
دوام كامل
الراتب الشهري
غير محدد
عدد الوظائف الشاغرة
1

تفاصيل الوظيفة

المرشح المفضل

عدد سنوات الخبرة
الحد الأدنى: 8
الشهادة
بكالوريوس/ دبلوم عالي

المرشح المفضل

Original Article

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