Call Center Customer Service Representative

Call Center Customer Service Representative

الوصف الوظيفي

• Manage inbound and outbound calls in a timely manner.
• Assess the exact requirements of customers and provide appropriate solutions with utmost clarity and conciseness.
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Keep records of all conversations in our call center database in a comprehensible way.
• Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

المهارات

• Proven track record of handling all the duties and responsibilities of a call center agent or associate.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• A passionate individual with the potential to handle multiple activities while attending a call simultaneously.
• Proficient in using modern communication tools and software for facilitating formal routine processes.
• Polished convincing and negotiations skills.
• Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.

تفاصيل الوظيفة

منطقة الوظيفة

جدة, المملكة العربية السعودية

قطاع الشركة

الخدمات الشخصية

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 1 الحد الأقصى: 3

الشهادة

بكالوريوس/ دبلوم عالي

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