Human Resources and Operations Manager

Job Title: Human Resources and Operations Manager

Job Classification: Long-Term Local Professional Employee

Reporting to: Deputy Chief of Party-Operations

BACKGROUND

The Jordan Economic Reform Activity Task Order 1 (ERA TO1) is a 5-year, $54 million program funded by USAID, which aims to support the Government of Jordan (GOJ) to prioritize and implement economic reforms. Through coordination with the GOJ, the Jordanian and international private sector, other donors, and Jordanian civil society, ERA TO 1 will (1) advance economic reforms, (2) strengthen the business enabling environment, (3) increase exports and local, regional, and international investments, and (4) respond to emerging priorities.

POSITION DESCRIPTION

Working closely with the DCOP-Operations , the Human Resources/Operations Manager shall be responsible for ensuring smooth functioning of the project’s human resource function, assist in supervision of some administrative staff, and ensure compliance with USAID regulations and local labor laws. Key tasks include but are not limited to: office facilities management and security, human resource duties as required below, and assisting the DCOP-Operations with various administrative and operations tasks. 

DETAILED RESPONSIBILITIES

Human Resources Support:

• Implement the recruitment and staffing needs of ERA in compliance with Chemonics and USAID guidelines. 
• Draft approval requests in compliance with USAID guidelines.
• Develop and maintain confidential personnel files for all CCN/local staff in electronic and hard-copy format including but not limited to employment agreements and modifications, policy manuals, personnel trackers for all CCN staff; 
• Schedule interviews and lead interview panels; provide feedback to all interviewed candidates and prepare the interview evaluation sheet.
• Ensure project compliance with local labor laws by conducting regular audits, and keeping updated on local labor laws and HR best practices.
• Manager verification of biodata forms, preparation of offer letters and submission of approval documents to the PMU as required; ensure all recruitment documents are properly maintained in the project’s hard copy and electronic files. 
• Lead monthly timesheet submission for all staff with relevant backup documents and submit to Finance for payroll processing. 
• Manage annual assessment process and ensure procedures are communicated and followed, from the initial performance reviews, to ensuring periodic supervisor-supervisee conversations are happening to the formal annual performance evaluations process.  
• Serve as subject-matter expert in HR management and advise on HR actions to mitigate risk and protect the project and Chemonics.
• Manage the periodic analysis and improvement in human resources strategies, policies, and practices to support a dynamic team.
• Experience assessing staff capacity and identify training needs for continual professional development of junior staff preferred.
• Experience developing professional development and training programs preferred.
• Other HR-related tasks as assigned by his/her supervisor. 

Operations Support:

• Assist the Finance team with the monitoring of field activities according to established procedures and calendars, as needed.   
• Oversee the schedule of drivers to ensure appropriate and available transportation coverage including management of the selected vehicle hire service. 
• Monitor office equipment service contracts, and other relationships with outside vendors that are related to office facilities, services or equipment. Suggest and make improvements when needed.   
• Proactively address physical/equipment maintenance issues in the office
• Monitor project office systems and procedures and propose improvements where required. 

• Operate with integrity and assurance of confidentiality, commitment to excellence, compliance with all USAID rules and regulations, contractual requirements, and Chemonics policies, systems, and values.
• Serve as a point of contact for the home office on delegated project office-related topics.  
• Communicate changes or new initiatives to staff.
• Foster and demonstrates a workplace inclusive of creating opportunity, serving others, building trust, innovation, and exceeding expectations
• Contribute to and/or lead as assigned periodic planning documents, progress updates and impact reports for USAID.
• Other Operations-related tasks as assigned by his/her supervisor. 

SKILLS AND QUALIFICATIONS

• Bachelor’s degree in a relevant field of discipline required
• Minimum of eight (8) years of experience in a project operation and or human resources role
• Experience working with USAID implementers and/or donor programming strongly preferred 
• Strong interpersonal skills and ability to work with culturally diverse staff, respectfully facilitate and navigate complex situations in a manner that promotes trust  
• Demonstrated track record of maintaining confidentiality and sensitivity while promoting a transparent and engaging work environment
• Detail-oriented, proven organizational and coordination skills
• Demonstrated application of problem-solving skills
• Knowledge of Jordan's operating environment is strongly preferred, especially labor law, ability to interpret local labor laws, and previous experience interacting with labor counsel preferred

• Fluent Arabic and English required  (strong oral and written communication skills)Good knowledge of Human Resource management concepts, best practices, theories
• High level of integrity and confidentiality
• Attention to details, high degree of accuracy and thoroughness and monitor own or others work to ensure quality
• Strong problem solving and conciliatory skills
• Ability to lead and manage projects independently from start to finish
• Strong commitment to Chemonics values including integrity, be able to exemplify and effectively communicate Chemonics’ culture and values

Interested and qualified candidates should submit their applications no later than Saturday, February 18, 2023

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