Customer Experience Officer
Customer Experience Officer
الوصف الوظيفي
Key Accountabilities
Listed below are the primary responsibility of this role:
1) Support Retail digital communications & campaign management activities.
2) Support UAT activities during monthly digital releases.
3) Plan out release item translations to support multiple languages (mainly Arabic) in coordination with Marketing in providing labels, messages etc.
4) Manage Digital email Box / respond to customer queries and coordinate with call center in resolving customer complaints.
5) Perform digital training for frontline staff & Call center staffs on releases
6) Support conducting Customer Surveys.
7) Perform marketing research on other banking apps / Services.
الوصف الوظيفي
المهارات
Key Interactions
Competencies
Budgets/Cost Control
Customer Focus
Customer Service
Global Perspective
Job Knowledge
Meeting Management
Negotiation Skills
Organizational Savvy
Product Knowledge
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- قطر
- قطاع الشركة
- البنوك
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
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