Branch Operations Manager

3 فبراير، 2023

0 1 2 دقائق

الوصف الوظيفي

Job Responsibilities:
· Reports to the Operations Manager.
· Responsible for Branch Service Operations covering specific defined region (Central/East/West).
· Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.
· Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables)
· Mainly Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.
· Drive operational review meetings, development and implementation of operational discipline (tools, processes).
· Serve as an active member of DKSA leadership team with regular reports to Operations Manager.
· Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.
· Monitors, Reports and Analyzes the Monthly Performance of Branch Operations Team
· Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on monthly basis.
· Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts and Replacement Business) in line with available opportunities within the Market.
· Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.
· Ensures strong working business relationship with ASPs, Third Party workforce, Dealers and Contractors.
· Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.
· Reviews and Monitors all Branch pending jobs on daily and weekly basis and drives to resolve them.
· Responsible for closely monitoring and following the required parts for repair related jobs to minimize delays on job delivery.
· Ensure compliance with EHS program for employees, ASP's and subcontractor and track this progress.
Job Requirements:
· Possesses an Engineering Degree from a reputable and recognized educational institution.
· Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.
· Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.
· Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST
· Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
· Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service Business and Operations.
· Passionate and Committed about Service and Customer Satisfaction.
· Good financial understanding
· Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market, previous experience with Daikin is a plus.
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.