IT Officer FSR#358

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Job Title: IT Officer FSR#358

Report to: IT Manager

Location: Roving

Background:

International Medical Corps is a global, humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs. Established in 1984 by volunteer doctors and nurses, International Medical Corps is a private, voluntary, nonpolitical, nonsectarian organization. Its mission is to improve the quality of life through health interventions and related activities that build local capacity in underserved communities worldwide. By offering training and health care to local populations and medical assistance to people at highest risk, and with the flexibility to respond rapidly to emergency situations, International Medical Corps rehabilitates devastated health care systems and helps bring them back to self-reliance.

Job Summary:

IMC Jordan mission is needed for IT officer to provide IT support and many IT services to all IMC staff members in all IMC locations.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation.

Main Tasks and Responsibilities:

1. Establish basic IT office functions such as completed network to enable data sharing, files printing, internet access for other IMC members.
2. Maintain all equipment such as computers, printers, mobiles, Tablet, photocopiers, CCTV cameras, Speakers, Raspberry bi, shredders, monitors and scanners including hardware, software and network’s components for all IMC locations.
3. Provide technical support hardware & software remotely for IMC staff, ensuring compliance with BIS requirements.
4. Establish and maintain access to internet, shared server and CCTV system and office network, manage permissions and act as network administrator if needed.
5. Provide technical support hardware & software to establish and maintain mobile monitoring and tracking applications and associated databases to the IMC staff as required.
6. Provide training and support to IMC staff as required.
7. Install and maintain email addresses and ensure email backup and data recovery.
8. Ensure data backups and data protection.
9. Set up basic power protection for IT equipment.
10. Work as Quality controller during any receiving, transferring, installing for all IT items (HW & SW) as well as for all IT services.
11. Provide IT support to Head office plus all IMC sites in the field (Camps & Governorates) with filed visits depending on the schedule that arranged by IT Supervisor or any emergency cases.
12. Create, upgrade, and develop the Networks at IMC sites.
13. Provide all required reports & lists.
14. Provide Technical evaluation & assessment reports up to the needed.
15. Create annual/monthly/weekly plans for all related IT in their locations (such as IT procurement plan, IT maintenance plan, IT Consumables plan…etc.).
16. Provide full technical support for all IMC systems which are applying currently or later in Jordan mission.
17. Answer mobile calls, emails, other media, and tickets to support all IMC staff.
18. Following, monitoring, and tracking all IT provided services.
19. Ability to work during the weekend, exceeding working hours & official holydays if needed upon IMC polices.
20. Perform other duties assigned by IT supervisor.
21. Supervised completely by JCP IT Manager technically & administratively.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Minimum Qualifications:

1. 1.Bachelor's degree in any of IT related fields
2. 3-6 Years of experience in IT
3. Good communication skills
4. Good Teamwork skills
5. Work effectively under pressure
6. Good in English language skills
7. Good in Microsoft products
8. Good technical knowledge and troubleshooting skills

Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

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