Order Management

Purpose of the job:

• Maintaining shipments and documents to customers.
• Proper execution for customers’ orders.

Position Responsibilities:

The successful applicant is responsible for:

• Responsible for all aspects of order processing including pro-actively manage the entire process of fulfilling a customer order from Order Entry to delivery to ensure that customer requirements are met.
• Ensure orders validation, compliance and approvals before Order Entry.
• Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.
• Manage all communications with all sales department and process all customer orders and shipment of products and ensure optimal practices for all processes.
• Manage all customers’ shipments and respond to all inquiries for all status order and resolve all customers’ issues.
• Monitor and evaluate all order issues and overcome any obstacles that hinder the fullfilment of subject orders.
• Schedule outbound shipments and determine shipping methods & costs.
• Prepare required shipping documentations for outbound shipments
• Arrange clearance and delivery for inbound shipments with 3PL (3rd Party Logistics) warehouse and forwarder
• Monitoring inventory levels and share it with related departments, also to coordinate with related departments for stock reduction.
• Performing regular stock counts and reporting any issues to the management.
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment
• Need to be able to prioritize Proactively follow up on open issues
• Current or previous experience in order management role
• Proven ability to build relationships with remote colleagues
• Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
• Ability to work extended hours & weekends during peak times of the year.

Contract Type:

The contract type is "Limited" and renewable upon mutual agreement of both parties.

Skills

Experience & Education:

– BA in Industrial Engineering or any other related degree.

– Fresh graduate or 1 – 2 years of experience with Purchasing & logistics background for local and overseas shipments.

Language Skills:

Fluent in English & Arabic.

In the whole process of recruitment, job applicants should be careful not to infringe the trade secret of the company which they have been/were working for.

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