Front Office Executive

Front Office Executive

الوصف الوظيفي

Client Service

Meet & greet clients on phone, email, and face to face

Provide refreshments and receive prospects warmly to schedule a consultation

Answer queries

Schedule and reschedule clients' booking

Receive payment during your duty shift

Track client attendance via our software management system

Attend to membership inquiries from callers and walk-in

Ensure excellence in customer service delivery

Scheduling

Manage gym cell phone – be available to channel or respond to client queries

Maintain and update calendar booking

Notify trainers and confirm client appointments

Send Welcome text and other periodic phone updates to clients

Track attendance and follow up immediately if a client doesn't show up – no show

Track holidays

Issue vendor payments

Client Payment & Data Maintenance

Manage fee collection process -> communication

Process client payments and update payment tracking

Follow up on outstanding client payments

Maintain and update software management for each client

Maintain and update client data, birthdays, etc.

File and update client body composition data and before after pictures

Marketing & Sales

Schedule assessment and consultations for a prospect at designated times – send reminder text and prospect email

Support membership sales at all stages of the sales process

Contact new leads and schedule consultations

Participate in marketing activities including in-house events, engagement in social media, and representation at outside events

Follow up with prospects via email, calls, SMS, or WhatsApp for consultations.

Be a brand ambassador at the gym and outside

Coordinate stock of marketing material, brochure, etc.

Manage print and updates

Manage the gym's social media accounts

Contribute to social media activities

Organize all the logistics for specific events

المهارات

Multi-tasker

Excellent Communication Skills

Highly Organized

Experience in Customer Service and Sales

تفاصيل الوظيفة

منطقة الوظيفة

دبي, الإمارات العربية المتحدة

قطاع الشركة

الأنشطة الرياضية والخارجية

طبيعة عمل الشركة

غير محدد

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

$1,500 – $2,000

عدد الوظائف الشاغرة

1

المرشح المفضل

الجنس

أنثى

للتقدم على الوظيفة