F&B Service Ambassador

1 فبراير، 2023

0 3 2 دقائق

الوصف الوظيفي

Parisima Talent is hiring for one of our clients in Hospitality.

Position : F&B Service Excellence Executive

Department : Food & Beverage

Purpose and Scope of Position:

Demonstrate strong attention to detail, able to work flexible hours and extensive knowledge of food and beverage service standards in hospitality and service industry.

Must be presentable and have a passion for service excellence and customer satisfaction.

Main duties:

F&B Service Ambassador:

Participate in In-Service education and training courses as well as in continuing professional development opportunities and taking part in action research exercises.
Deliver any other service and F&B related programs.
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
Coordinate menu rollouts with F&B and Culinary Leadership

Recruitment:

Actively participate in all Food and Beverage Recruitment Initiatives.
Collaborate with Department Managers on hiring needs and participate in recruitment meetings to ensure correct information is communicated effectively.
Encourage behaviors that anticipate hiring needs and to co-ordinate the actions of the Food and Beverage leaders and team in the elements of the Talent Journey.
LinkedIn Ambassador and create a job advert that will attract candidates who are qualified for the job.
Screening applicant CV and evaluate resume of selected candidate.
Coordinate onboarding activities and communicate onboarding information to new hires.
Coordinate with the Office Manager and/or Human resources to ensure new hire paperwork is completed accurately and on time.

Learning Method & Training:

Manage all operational tasks involved with Department Training Programs and responsible on delivery and standards of service training (Quarterly & Yearly Training Calendar Program).
Work closely with the Outlet in-charge to identify training opportunities and implementation of online training method.
Oversee and manage the learning and development process for all Food and Beverage colleagues.
To ensure the venue has a sufficient number of trainers.
Schedule training classes and practice shifts for new hires.
Assessing each department’s training & development programs and providing feedback to ensure a common direction toward the F&B goals.
Schedule trainers and drive participation and compliance to training initiatives.
Actively coach and mentor Trainers on their skills and execution.
Assist other Managers with ongoing Associate development as needed.

Quality & Customer Happiness:

Analyzing Social Media Report.
Research how emerging social networks and features can benefit our company.
Monitors and develops reports on competitor activity within social media spaces.
Analyze Customer satisfaction survey responses and act on result.
Customize survey's layout and questionnaire.
Lead the internal audit for F&B service excellence.

المهارات

Job specifications:

od communicator and conflict resolution skills.
Diploma or Degree in Restaurant or Hospitality Management.
At least 3 years’ experience in guest relations / employee relations / business development with Middle East exposure for a minimum of two years.
General computer skills (office pack – excel in particular / presentation software)
People Management skills and administration skills
UAE driving license is must.

تفاصيل الوظيفة

منطقة الوظيفة: دبي, الإمارات العربية المتحدة
قطاع الشركة: المطاعم وخدمات الطعام; الضيافة والسكن; إنتاج الأغذية والمشروبات
طبيعة عمل الشركة: شركة توظيف
الدور الوظيفي: السياحة والضيافة
نوع التوظيف: دوام كامل
الراتب الشهري: $3,000 – $4,000
عدد الوظائف الشاغرة: 1